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Form of workAre you looking to kickstart your career in an award-winning organisation? If the answer is yes, we have the opportunity for you! As part of our Customer Service Team, you’ll be at the forefront of our business, responsible for delivering our world class Customer Service.
You don’t need to come from an insurance background. We have a fantastic Learning & Development team who will teach you everything you need to know and a leadership team who will support and empower you to continue to learn and grow throughout your career. We just want people who share our passion for caring for our customers and making a real difference.
The starting salary for this role is £22,000. Our operating hours are Monday - Friday 8:30am- 6:00pm, Saturday 9:00am- 5:00pm and Sunday 10:00am- 4:00pm and we operate on a shift rotation basis (Flexible working options available)
What would I be responsible for as a Customer Service Representative?
- Delivering exceptional levels of Customer Service through multiple communications channels including phone, emails, and letter
- Working as a team to achieve strong customer performance results, providing a service to all of our customers (internal and external) that is memorable for the right reasons and builds our reputation as a great company to work for and do business with
- Developing and enhancing customer relationships, keeping them updated at all times through a number of communication channels such as telephone and email
- Having courageous conversations with customers and delivering difficult messages with tact and empathy
- Making quick and effective decisions in what can be a high pressured environment
- Protecting our business by identifying fraud and taking appropriate action
- Adhering to legal requirements, industry regulations and quality standards
- Undertaking other duties over and above those listed, appropriate to your skills and experience.
What would we like to see in you?
- Excellent telephone manner
- Able to build strong customer relationships and delivering customer-centric solutions
- First class interpersonal skills, with the ability to communicate with a wide range of people, both verbally and written
- Able to listen and show empathy to customers, and use initiative to provide solutions
- Able to prioritise workloads and meet targets and deadlines
- Able to build partnerships and work collaboratively with others to meet shared objectives
- Trustworthy and reliable
- High attention to detail
- Computer literate and able to work on multiple computer systems, ensuring all information is accurate and up to date
- Respect for customer and business confidentiality
- Flexible
- Highly motivated and driven
What’s on offer?
- 36.25 working hours per week with flexitime, (along with a range of flexible working options)
- Annual pay review and performance related bonus
- 25 days holiday + bank holidays, with the option to buy/sell holidays
- Continued professional development through internal training programmes, professional qualifications and apprenticeships
- Lots of support for your mental wellbeing through our Wellbeing group, who provide Mental Health First Aiders and an Employee Assistance Programme where you can access additional support such as counselling, financial advice, and relationship support.
- A range of health benefits such as access to a 24/7 Virtual GP, free eye tests, flu jabs and the option to opt into private medical insurance
- Tusker Car Scheme - salary sacrifice scheme which lets you drive away a brand new, fully maintained and insured car for up to four years.
- Peace of mind, with our life assurance plan and the option to opt in to our critical illness cover
- 7.5% minimum employer pension contribution to maximum of 9%
- A volunteering day a year to support a charity close to your heart
- A big thank you for sticking around, with our Loyalty Bonus - once you reach 5 years service and beyond
- Additional benefits such as discounted gym memberships, cycle to work schemes and discounts at lots of retailers through Perkpal
