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SalaryCustomer Service Agent – Accenture, on behalf of Virgin Media 02
Salary:£21,255 - £22,000 (dependent on experience) plus sign on bonus and potential annual performance bonus
Hybrid working: 50% office based (Newcastle - Cobalt Business Park), 50% home based (after completion of up to 10 weeks office-based training)
Shift patterns are Monday to Friday - 8am - 8pm (including bank holidays) with the possibility of occasional weekends.
Available start dates: 4th and 18th March
Why apply:
You already have experience in a contact centre or a customer facing within telecoms, you love what you do and you’re driven and committed to providing a first-class customer experience. It’s now the time to really build your career and look to the future. At Accenture we not only offer great benefits and flexibility we also have mentors, career counsellors and buddies who are all there to support your growth and development. We are diverse, innovative, and committed to delivering excellence.
What you’ll receive
- Flexible working – you’ll be based 50% from our Newcastle office and 50% from home. You’ll need to complete 10 weeks office-based training though when you start with us
- 25 days annual leave, plus bank holidays
- Three paid volunteering days per year, so you can give back to a charity of your choice
- Staff discounts on Virgin Media packages
- Employee discounts – access to a benefits platform with over 30,000 exclusive savings and free online classes
- A large range of health and wellbeing benefits including individual private medical cover, access to gym discounts and app-based fitness classes
- Pension scheme to protect your future
- Season ticket travel loan – helping you save money and spread the cost of your travel
What you’ll be doing:
Working in Operations, you’ll be at the heart of everything we do - helping our customers.
You’ll be providing excellent telephone Customer Service support to Virgin Media O2’s customers – across all services (broadband, TV, mobile and landline). You could be helping them with an issue or request, providing first touch troubleshooting, including connectivity issues, or dealing with faults and tracking resolutions. You’ll also look for opportunities to upsell and cross sell based on each customers’ lifestyle needs.
Your application is important to us. If you're selected one of our dedicated recruiters will be in touch to set up an initial call. We understand interviews can be daunting, so we’ll take the time to talk you through the process and you will have an opportunity to ask any questions you may have.
We’d love to hear from you if you have:
- Experience in a contact centre or experience in a customer facing role within the telecoms industry
- A genuine passion for Customer Services and helping others.
- Excellent communication skills
- Resilience and a strong work ethic - A role in operations is very fast paced and you’ll need to be able to work well under pressure.
- A willingness to learn - and use and navigate multiple IT programs and tools
- Sales experience would be a plus, however it’s not essential, as we’ll provide all the training you’ll need
About Accenture:
Accenture is a global professional services company with leading capabilities in digital, cloud and security. Combining unmatched experience and specialized skills across more than 40 industries, we offer Strategy and Consulting, Interactive, Technology and Operations services — all powered by the world’s largest network of Advanced Technology and Intelligent Operations centres. Our 674,000 people deliver on the promise of technology and human ingenuity every day, serving clients in more than 120 countries. We embrace the power of change to create value and shared success for our clients, people, shareholders, partners, and communities. Visit us at accenture.com.
Accenture is an equal opportunities employer and welcomes applications from all sections of society and does not discriminate on grounds of race, religion, or belief, ethnic or national origin, disability, age, citizenship, marital, domestic or civil partnership status, sexual orientation, or gender identity, or any other basis as protected by applicable law.
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