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SalaryAre you a naturally helpful and friendly person who enjoys speaking with customers and assisting them with their financial queries? We have a fantastic opportunity for you to join a team operating within a critical function in the financial services industry. As a Customer Service Advisor, you will be the first point of contact for customers, supporting them through an inbound contact centre via multiple channels. This is a temporary position with the opportunity to be kept permanently.
Role: Contact Centre advisor
Location: London, EC3A 7QU
Pay: £170/Day
Hours: Monday to Friday, 9-5
Duration: 6 months, oppportunity to be kept permanently
In this role, you will be at the forefront of our client's customer proposition, providing a trusted service to customers in the financial services industry. As the position involves dealing with vulnerable people, the ability to show empathy is crucial.
Essential Criteria:
- Previous exposure to the financial services industry, such as banking, complaints handling, pensions, or similar investment-related markets.
- Experience using various communication channels (voice, webchat, email) to interact with customers in a professional manner, contributing to excellent customer experiences.
- Customer-focused with the ability to quickly build rapport and provide exceptional etiquette while speaking to customers.
- Passionate and enthusiastic about solving customer queries and willing to go above and beyond.
- Exceptional attention to detail in written and verbal communication.
- Proven experience in taking ownership of queries and resolving them.
- Previous experience working with vulnerable customers is required.
Desirable Criteria:
- Strong relationship-building skills across stakeholders and teams.
- Excellent organisational skills to manage shifting priorities in an ambiguous and changing environment.
- Empathy and understanding towards customers' situations.
- Advantageous to possess a financial service qualification.
- Team player.
- RO1 certification is advantageous, but training will be provided.
If you are ready to join a dynamic team within the financial services industry and make a positive impact by providing exceptional Customer Service, apply now!
Our client will conduct a full DBS and credit check for this role. Rest assured, you will receive excellent on-boarding and training, ensuring your quick learning and development in the role.
Adecco is a disability- confident employer. It is important to us that we run an inclusive and accessible recruitment process to support candidates of all backgrounds and all abilities to apply. Adecco is committed to building a supportive environment for you to explore the next steps in your career. If you require reasonable adjustments at any stage, please let us know and we will be happy to support you.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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