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Form of work
Salary- Contract: Permanent / 37.5 Hours Per Week
- Salary: Circa £23500
- Location: Smethwick Head Office, Roebuck Lane, B66 1BY
- Days of Work: Monday to Friday plus occasional weekends
- Hours of work: Between the hours of 8.00am and 6.30pm
DPD UK is a member of Geopost who are a market leader in parcel delivery and e-commerce solutions, providing a broad range of delivery and innovative services for customers worldwide. DPD UK has a turnover of nearly £2 billion and our aim is to be the most sustainable delivery company in the UK. At DPD UK we also aim to deliver the best service, use the best technology and recruit and retain the best people in the industry.
DPD is a Valuable 500 company and a Disability Confident Employer.
Job Description
Our Team Manager is currently recruiting for a dedicated Customer Service Specialist, to strengthen our high performing and friendly Customer Services team who put our customers at the heart of everything they do.
Your primary responsibility will be to deliver the best Customer Service to our customers, internally and externally with their collection and delivery needs, taking accountability to resolve any issues or complaints. You will be working as part of a team to deliver the best customer centric service in the industry. Communication is essential in this role as you will need to build relationships across the business internally and with our customers.
You’ll also be focussed on;
- Answering any queries with relation to delivery status.
- Being able to identify problems quickly and resolve them.
- Ensuring all KPI’s are met
- Delivering the key measures of success:
- Average Handling Time and Call Service
- Response Times
- Right 1st Time Resolution
- Quality and Compliance
Qualifications
To succeed in this role you will have proven and demonstrable experience of working in a fast paced Customer Service environment with the ability to work well under pressure. Your outstanding communication skills , both verbal and written, and confident telephone manner will be fully utilised in this role. We would also expect you to have;
- The ability to listen to a customer and to build a quick rapport.
- Be polite and professional at all times and have a willingness to go the ‘extra mile’ to exceed customer expectations.
- Excellent administration skills with the ability to use Microsoft Office, Google Workspace and Salesforce
- Demonstrate high levels of self-motivation and initiative to effectively problem solve.
- Demonstrate the core DPD DNA values of Passion, Respect, Honesty, Flexibility, Hard Work and Accountability.
Additional Information
About our Benefits
We recognise that our people are at the heart of our business, without them we wouldn’t be able to deliver our award-winning service to millions of customers across the country each day. It’s important to us that we demonstrate our recognition of you in providing you with more than just a salary and job stability. To name but a few…
- Holiday trading
- Enhanced maternity and paternity package
- Free life assurance of 4 x salary on joining the pension scheme
- Health Kiosks visiting every location
- Vitality at Work
- Free On Site Parking
- Discounted shopping from 100’s of retailers including up to 5% off supermarket shopping
- Milestone Days off to celebrate with your family and friends
- For employees who regularly use a screen as part of their job we offer free eye tests and support with the cost of glasses
Joining DPD can lead to not just a stable job but also a career. DPD prides itself on recognising and developing talent alongside a desire to promote from within. As a continually growing and evolving organisation, we are proud to offer a great number of development and promotion opportunities.
If you identify with our aims and values and can help us deliver our customers' promises, then this is the job for you! Apply today
