Customer Service Specialist - French Speaking

Avery Dennison Corporation (NYSE: AVY) is a global materials science and digital identification solutions company that provides branding and information labeling solutions, including pressure-sensitive materials, radio-frequency identification (RFID) inlays and tags, and a variety of converted products and solutions. The company designs and manufactures a wide range of labeling and functional materials that enhance branded packaging, carry or display information that connects the physical and the digital, and improve customers’ product performance. The company serves an array of industries worldwide, including home and personal care, apparel, e-commerce, logistics, food and grocery, pharmaceuticals and automotive. The company employs approximately 36,000 employees in more than 50 countries. Reported sales in 2022 were $9.0 billion. Learn more at www.averydennison.com.

This role focuses on managing the order-to-delivery process, ensuring fast and reliable order fulfillment for customers in the EMEA region of our Identification Solutions division.

YOUR RESPONSIBILITIES WILL INCLUDE:

• Accurate and timely entry of orders onto the order management system.
• Liaising with Customers to confirm orders, gather additional information as necessary and keep them informed of progress.
• Checking progress, lead-time and quantity for each order.
• Liaising with planning/purchasing to ensure customer orders are prioritized and progressed appropriately and service levels are met.
• Ensuring clear and correct dispatch instructions, i.e. terms of delivery, forwarder details, are provided to the dispatch team.
• Proactively informing customers of order/shipment discrepancies and providing the intended resolution plan.
• Liaising closely with the relevant Territory Manager and Internal Sales Representative for the Country/Region to help deliver sales objectives and address the needs of customers.
• Running and monitoring back order reports for designated customer base (daily or weekly depending on the area).
• Proactively supporting Sales with specific campaigns, this may include contacting existing customer base with special promotions.
• Dealing promptly and effectively with customer requests and queries, including invoice queries, to meet required time-scales.
• Liaising with Credit Control/Finance to resolve all invoice queries.
• Liaising with external service providers such as courier services and forwarding agents to resolve delivery queries.
• Building close relationships with all internal and external contacts to constantly improve information flow and the order process.
• Maintaining accurate and up to date customer records and price lists in the systems.
• Collating information and producing reports as required.
• Working with other members of the Sales, Marketing and Operations teams, to identify issues, propose solutions and take part in projects to contribute to operational and sales efficiency.
• Promoting a coordinated approach within the Customer Services team and providing cover for other team members in their absence.

• At least 2 year’s Customer Service/administration experience, preferably within a business to business environment.
• Essential to have good working IT skills - Experience of using an in-house database and MS Office packages is essential.
• Professional, articulate, good verbal communication
• Strong administrative and organisational skills.
• Results-oriented with a can-do attitude
• Excellent time management and planning skills
• Team player who is supportive of others
• Able to work under pressure, manage key objectives and work to targets
• A completer finisher who delivers winning results
• Able to work on own initiative without direct supervision
• Able to make decisions and demonstrate a sense or urgency where required
• Experience of liaising with customers / internal departments located outside the UK would be an advantage.

AVERY DENNISON IS AN EQUAL EMPLOYMENT OPPORTUNITY PROVIDER

Each of us, Every day! Eight Values. One Team!

We understand diversity and equal opportunities as enrichment for our future-oriented work at Avery Dennison. With us, teams are balanced and diverse. Because each of us is unique, and we appreciate bringing together different personalities and talents.

Avery Dennison is an equal opportunity employer. You are interested in knowing more about our Diversity & Inclusion approach? Please go to averydennison.com/en/home/about-us/diversity-and-inclusion.html

At Avery Dennison we do what we love, and we love what we do - Just click here, and get us to know even better: Life @ Avery Dennison (linkedin.com/company/avery-dennison/life/emea)