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Form of work
SalaryAre you passionate about delivering exceptional customer experiences? Do you possess leadership skills that can inspire and elevate a team? If so, we have the perfect opportunity for you! Our company is seeking a dedicated and dynamic Customer Service Supervisor to help manage the administrative and Customer Service functions of our office while overseeing the day-to-day activities.
Position: Customer Service Supervisor
Location: Kirkby in Ashfield, Nottingham (Office Based)
Type: Full-time
Salary: £27,000
Key Responsibilities:
- Act as a mentor to the sales manager, fostering a positive and collaborative work environment.
- Ensure the delivery of high-quality Customer Service by implementing and monitoring service standards.
- Handle escalated customer issues, providing effective and timely resolutions to ensure customer satisfaction.
- Monitor and analyse team performance metrics, implementing strategies for continuous improvement and achieving key performance indicators (KPIs).
- Identify areas for process improvement and efficiency in Customer Service operations, collaborating with relevant departments to implement changes.
- Gather and analyse customer feedback to enhance service offerings and address potential areas of improvement.
- Process customer orders
- Invoicing
Skills required
- Proven experience in a Customer Service role, with a minimum of 2-3 years in a supervisory or leadership capacity.
- Exceptional communication and interpersonal skills.
- Strong problem-solving abilities and the capacity to handle challenging situations calmly and professionally.
- Knowledge of Customer Service software and systems.
How to Apply:
If you are ready to take on a leadership role in a dynamic and customer-centric environment, please submit your CV for immediate consideration.
