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SalaryJob Title: Customer Services Supervisor
Location: Luton, Office based
Times: Full-time Monday- Friday 8.30 - 5.00 with 1 hour for lunch.
Flexible to cover holidays and sickness.
Salary: £24,375.00 per year
Main Objective: Resolve incoming queries from customers, both directly and indirectly.
Our client is a progressive reseller of bespoke and quality beverages and is looking for a Customer Services Advisor with the possibility of taking a supervisor roll to help customers with any queries, discrepancies, and order management.
About the job:
- Provide helpful and advisory assistance to customers.
- Investigate and solve customer problems.
- Perform order entry tasks.
- Set up new customers on the database.
- Process payments.
- Check and resolve delivery queries with the carrier.
About you:
- Excellent interpersonal skills, including being a good listener, adapting communication style as appropriate, and demonstrating empathy.
- Strong problem-solving skills, with the ability to find win-win solutions and avoid conflict.
- Good personal organisation, including time management and attention to detail.
- A team player attitude.
- GCSE Maths and English
- Good computer skills, including MS office.
Connect2Luton, part of Luton Borough Council & Kent Commercial Services LLP, is an equal opportunities Employment Agency & Business and positively encourages applications from all suitably qualified and eligible candidates.
