Customer Service Team Manager

Time Appointments are thrilled to be working on behalf of a leading financial services company who are currently recruiting for an experienced Team Manager.

Our client offers a market leading benefits package which includes a generous competitive salary and pension scheme, study support and promotional opportunities. The successful candidate will be responsible for managing, coaching, and supporting a team towards success, whilst ensuring that team members are motivated and deployed efficiently in order to ensure work is completed to meet quality, accuracy, and service levels.

Skills & Experience Required:
· Proven experience of successfully managing, motivating, and supporting a team, gained from working within a financial services or regulated industry
· Excellent communication skills with the ability to build relationships across the business.
· Strong communication skills, verbal and written.
· Outstanding people and interpersonal skills, with the ability to build up effective relationships at all levels
· Enthusiastic and positive with a can-do hands-on attitude.

Key Duties & Responsibilities:
· Successfully managing the team in accordance with business and industry policies and regulations
· Managing the day-to-day activity of the team involving the co-ordination and supervision to meet customer requirements and process objectives
· Maintaining and developing contact with internal and external customers to ensure accurate communication of information and understanding
· Regularly reviewing team output ensuring a high level of quality and accuracy is maintained, delivering excellent service for all customers
· Monitoring the effectiveness of controls to ensure compliance of all team activity
· Managing, coaching, and supporting the team to ensure all individuals are motivated, trained and developed to meet quality and service requirements
· 1-1’s meetings, reviews, reviewing performance and addressing any issues

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