Address- Excellent management role available
- Blue chip business
About Our Client
Our client is a well-established company in the FMCG industry with a global presence. They are a mid-sized organisation with a commitment to quality and efficiency, operating in the vibrant location of Manchester.
Job Description
- Manage and oversee the Customer Service Team.
- Develop and implement Customer Service policies and procedures.
- Handle complex and escalated Customer Service issues.
- Analyse Customer Service data to improve services, processes, and systems.
- Liaise with company management to support and implement growth strategies.
- Coordinate and manage Customer Service projects and initiatives.
- Ensure the team meets its goals and objectives in a timely manner.
- Provide training and support to the Customer Service Team.
The Successful Applicant
A successful Customer Service Manager should have:
- A strong educational background in business or a related field.
- Proven experience in Customer Service management.
- Excellent knowledge of management methods and techniques.
- Proficiency in English.
- Working knowledge of Customer Service software, databases, and tools.
- Awareness of industry's latest technology trends and applications.
- Ability to think strategically and to lead.
What's on Offer
- A competitive salary ranging between £4,500 and £44,500 per annum.
- 10% Bonus
- Hybrid working
- Excellent benefits
- Opportunities for career advancement within the FMCG industry.
- A chance to work within a global B2B setting.
- The opportunity to work in a company that values teamwork and quality.
If you are a skilled Customer Service Manager looking for a new challenge in the FMCG industry, we encourage you to apply.
Contact
Katy Bevan
Quote job ref
JN-012024-6292748
Phone number
+44 151 255 3751
