Customer Service Technician - 12 Month Secondment - Luton

Are you a self-motivated and customer-focused individual who would like to join our team of talented Customer Service Technicians in Luton.

The Role:

A brilliant opportunity has arose to join Affinity Water as a Customer Service Technician (CST) based in Luton. You’ll be part of a team that manages the operation of Affinity Water’s below ground network, ensuring that networks are stewarded, customers are served, and water quality is preserved at all times.

You’ll play a key role in serving our customers, providing a quality customer experience that meets customers’ expectations every time. You’ll investigate, advise and report on enquiries within prescribed timescales, keeping customers informed throughout their journey with us. You’ll also help to preserve our water quality by ensuring all works are delivered within regulatory and company standards.

You’ll also help to steward our networks, planning and executing network isolation's to facilitate planned and reactive works, investigating reports of visible leakage and completing Network MOTs to assure the accessibility and operability of our assets.

As you build your expertise, you’ll ensure Affinity Water are able to make well-informed, efficient and cost-effective decisions on the operation, repair and maintenance of the network.

Included in this position is standby - 1 in 6. The payment for standby will be given as an additional payment on top of base salary.

What you’ll need:

You’ll have a good understanding of the water network design and operation, and be ready to apply this knowledge to ensure the organisation meets its regulatory requirements and performance commitments.

You’ll have excellent communication skills and a customer-centric approach, always striving to go the extra mile for your customers.

You will need a full/Clean UK driving licence to travel between sites and offices.

What's in it for you?

• Basic Salary: £37,289 + Flex (£4,537) = £41,826.
• Standby: 1 in 6 = £5,290 (After completion of training)
• Working Hours: 08:00am - 16:00pm Monday to Thursday, 08:00am - 15:30pm, Friday.
• Entry into the company annual bonus scheme
• Annual leave from 24 days rising with length of service
• A generous 'double match pension scheme' that doubles the contributions you make (company contribution capped at 12%)
• We offer enhanced Maternity, Adoption and Shared Parental Leave.
• Carers policy and Menopause policy to help us support our people
• Access to our Wellbeing Centre with support for looking after your physical and mental health
• Discounts for Medical and Dental Insurance, Retail Outlets
• Volunteer days
• Life Insurance

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