Customer Service Technician

Role overview

• ID: 2024-5431
• Entity: Vistry
• Region: Vistry North East
• Department: Customer Service
• Contract Type: Permanent - Full Time
• Job Location: Newcastle Upon Tyne , Northumberland
• Date Posted: 20.03.2024

We have a great opportunity for a Customer Service Technician to join our team within Vistry North East, covering various locations in and around Northumberland, Teesside, Durham & Tyne & wear areas. As our Customer Service Technician, you will provide an exceptional customer care service to all Vistry Partnerships Clients and Customers in accordance with the guidelines specified within the associated contract conditions and working to maintain our 5* builder status.  You will carry out repairs, source all necessary materials in advance in order to complete works on time and within the first visit. You will also assist office-based staff with putting together a program of works for subcontractors and be on hand to offer technical advice.

• Let’s cut to the chase, what’s in it for you...
  • Competitive basic salary and annual bonus
  • Company Van
  • Agile working possible (dependent on role)
  • Up to 33 days annual leave plus bank holidays
  • Private Healthcare
  • Competitive contributory pension scheme
  • Life assurance – 4 x your annual salary
  • Share incentive schemes
  • Employee rewards portal with many more benefits...
• In return, what we would like from you...
  • Behave in line with our company values – Integrity, Caring and Quality
  • 5 GCSE’s or equivalent including Maths & English
  • Previous experience working within a similar environment.
  • Good understanding of Microsoft Office, Excel, Outlook
  • Ability to handle complaints and difficult situations.
  • Good planning and organisations skills
  • Problem solving and decision making skills.
  • A polite, tactful and assertive attitude
  • Patience and calmness under pressure
  • Excellent communications skills
  • Good team working skills

  Desirable –

  • Experience working for a residential house builder ideally within the customer facing environment
  • Good understanding of building regulations and legal obligations.
• More about the Customer Service Technician role...
  • To carry out remedial works as deployed by the customer’s service team occupied and unoccupied properties – complete repairs on time/first visit
  • To review defects lists and procure any materials required prior to customer appointments
  • To meet customers and inspect reported defects, compile reports with photographs and pass back to the Customer Service team so remedial work can be coordinated with sub-contractors.
  • To integrate and perform highly in a team environment.
  • Be able to work effectively and diligently as a lone worker.

Finally, let’s tell you a bit more about us...

At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do.

We’re proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We’re also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we’re making Vistry.

Benefits

Agile Working

Offers a flexible way of working.

Annual Leave

Enjoy 28 days’ holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days.

Pension with Legal & General

Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.

Volunteer Days

With 2 paid volunteer days a year, you can give back to communities and charities.

Why Vistry

Joining Vistry is just the start of building your perfect career. In return for your passion and skills, we invest in your future, providing all the support and training you need to thrive in your career and realise your potential. Our work is rewarding in itself, but we also offer a range of financial, lifestyle, health and wellbeing benefits, plus plenty of recognition incentives. We value you and everything you help us build as we make Vistry together.