Customer Service Technician

We have a great opportunity for a Customer Service Technician to join our team within Vistry South Central Midlands, covering various locations in and around Warwickshire. As our Customer Service Technician, you will provide an exceptional customer care service to all Vistry Clients and Customers in accordance with the guidelines specified within the associated contract conditions and working to maintain our 5 builder status. You will carry out repairs, source all necessary materials in advance in order to complete works on time and within the first visit. You will also assist office-based staff with programming works for subcontractors and be on hand to offer technical advice.
Let's cut to the chase, what's in it for you Competitive basic salary and annual bonusCompany VanAgile working possible (dependent on role)Up to 33 days annual leave plus bank holidaysPrivate Healthcare and Dental InsuranceCompetitive contributory pension schemeLife assurance - 4 x your annual salaryShare incentive schemesEmployee rewards portal with many more benefits In return, what we would like from you Behave in line with our company values - Integrity, Caring and QualityExcellent communication skillsExcellent customer focus with construction based knowledgeKeen eye for detail and final finishGeneral carpentry / making good shrinkage / painting and decoration / tiling and grouting essentialCapable of managing own workload and time in order to complete works in a timely mannerConfident phone mannerOrganised and self motivatedAwareness of Health & SafetyPractical knowledge of NHBC Standards and A Consistent Approach to Finishes Chapeter 9.1 More about the Customer Service Technician role To carry out remedial works as deployed by the customer's service team in occupied and unoccupied properties - complete repairs on time/first visitTo complete works to a high standard of quality in line with NHBC/LABC/Premier Consistent Approach to FinishesTo review defects lists and procure any materials required prior to customer appointmentsTo complete stock unit inspections on dead sites in order to get these units up to the right standard for walk-throughTo meet customers and inspect reported defects, compile reports with photographs and pass back to the Customer Service team so remedial work can be coordinated with sub-contractorsAttend NHBC Resolutions and meet with customer to discuss reports with photographs and pass back to the Customer Service Team so remedial work can be coordinatedMaintain accurate records on the Defects Management SystemTo organise and prioritise workload Finally, let's tell you a bit more about us
At Vistry Group, we build more than homes. We develop sustainable communities across all sectors of the UK housing market through our leading housing brands Bovis Homes, Linden Homes and Countryside Homes. Delivered through Vistry Housebuilding, Countryside Partnerships and Vistry Works with the support of Vistry Services, our values of integrity, caring, and quality continue to shape all we do.
We're proud that our UK Green Building Council membership, 2021 Large Housebuilder of the Year award and status as a UK top-five housebuilder with a five-star House Builders Federation (HBF) customer satisfaction rating allows us to transform land into thriving spaces. We're also proud that our culture sees everyone treated fairly and respectfully, with diversity and inclusion a top priority and reasonable adjustments provided during the application process. From memories and communities to worthwhile careers, we're making Vistry.
Benefits
Agile Working
Offers a flexible way of working.
Annual Leave
Enjoy 28 days' holiday plus all UK Bank Holidays. There are options to carry leave forwards and buy up to 5 days.
Pension with Legal & General
Eligible employees are auto-enrolled. You contribute 4%, we contribute 6%. Salary Sacrifice and options to increase contributions available.
Volunteer Days
With 2 paid volunteer days a year, you can give back to communities and charities.