Customer Service

A fantastic opportunity to work with a market leading company has become available for an experienced Customer Service professional who can drive the business forward with the customer at the centre of your focus. We are looking for a value driven and likeminded individual to join their business at an exciting time of growth. If you are looking for a rewarding role within a supportive organisation this could be your time to be part of the success story.
What you will do in the role of Customer Service and Order Processing?

• First answer on the Customer Service phone line
• Dealing with telephone and email enquiries
• Taking and processing stock orders on the system
• Sending pre-production samples to customers for approval
• Approving samples with external suppliers
• Following up on orders and updating customers accordingly
• Importing orders and sending smart forms to customers
• Assisting the Sales department with various projects
• Sending/emailing order confirmations to customers
• Liaising with staff in other departments and with external contacts
• Updating Capsule CRM system with opportunities
• Establish effective, professional, positive working relationships with colleagues
• Be responsible for personal health and safety at work

What experience will be required for the role of Customer Service and Order Processing?

• Previous Experience within Customer Service and/or order processing · Coping under pressure to meet tight deadlines
• Attentive to each clients individual needs
• Attention to detail
• Strong Excel skills
• Microsoft Navision experience - desirable
• Friendly Flexible person
• Team Player

What you will LOVE about the role of Customer Service and Order Processing?

• Great working hours: Monday - Friday 9-5pm
• Salary: £20,000 - £22,000 depending on experience
• Subsidised Gym Membership
• Auto Enrol Pension Scheme
• Free Parking
• Lots of company social events
• 20 days holiday plus bank holidays - rising to 30 days with length of service

To Apply
If this sounds like a role you will LOVE, please send your CV to us today!
We aim to respond to all successful applications within 2 days. If you haven't been contacted within 2 days your application has been unsuccessful. Please check our Website and apply directly for any other suitable positions you see. We apologise that we are unable to contact everyone in person and thank you for your interest.
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