Customer Service Warranty Advisor

Wren Kitchens are not only passionate about kitchens, but we are also passionate about our people! We have achieved incredible milestones over the years; opening over 100 showrooms, launching in the USA, and winning multiple awards including the UK’s Number 1 place to work! This is thanks to our team, the Wren family, who have inspired us to push limits and make a difference. With our exponential growth, we are looking for incredible individuals to join us and continue our success story!

Our goal, to be number one in all aspects of our business and in the markets we operate, relentlessly pursuing excellence and growth.

About the role:

Our Customer Installation Centre is based at our state-of-the-art headquarters in Barton-Upon-Humber which offers a wide variety of views and perks.

We have a free on-site gym, which is open 24/7 and free on-site parking, not forgetting our Wren Flyer service & two on-site restaurants!

We offer a salary of £23,583 plus up to £2,000 pa bonus

Would you like to work in an office looking over the Humber and our very own lake?

Your main day to day duties will include:

• You will be managing customer warranty claims to swift completion.
• You'll handle internal and external customer and installer queries through various channels.
• You will work as a team to achieve departments targets in line with agreed SLA’s.
• To every customer, you'll provide an outstanding experience and build rapport by offering problem solving solutions with a ‘can do attitude’.
• You will correctly record data at all stages of the customers process to ensure records are up-to-date

About You:

• You are able to see the bigger picture and embrace change.

• You will have excellent relationship-building skills and share our passion for providing world-class Customer Service in line with The Wren Way.

• You are enthusiastic about learning new skills and self-development.

• You always seek ways and offer suggestions to improve processes.

• You can problem solve and negotiate to get the best outcome for all.

Ideally, you will have:

• GCSE level C or above in English and Maths
• Strong communication skills - both written and verbal
• Good IT skills
• Customer Service experience
• Ability to work independently and within a team environment

Location: The Nest, Falkland Way, Barton-upon-Humber DN18 5RL

Job Type: Full-time

Salary: From £23,583.00 per year

Benefits:

• Company pension
• Employee discount
• On-site gym
• On-site parking

Supplemental pay types:

• Bonus scheme

Education:

• GCSE or equivalent (required)

Work Location: In person