Customer Service/It Support

CUSTOMER SERVICE/IT SUPPORT
Solihull
25500 + PARKING
37.5 hours per week + very occasional on call
Our client supplies bespoke Software and systems. We're seeking a motivated and enthusiastic IT Help Desk Support person to join a friendly team in rural offices - therefore own transport is essential.
You'll be supporting clients with a wide variety of enquiries which will include -
- Training and setting up new users
- Providing ongoing support and regular check ups to ensure clients are happy
- Giving guidance and support and answering e-mail queries
- Delivering a Customer experience that is second to none!
You'll have the balance between customer service and IT knowledge and passion!
You'll be able to sort out problems looking at the root cause and show your 'customers' you understand their needs.
Working in a busy environment - you will be able to prioritise in relation to business needs and be keen to look for improvements.
No doubt your CV will show your experience in a similar role.
Interested to find out more? Then please submit your CV showing your experience relevant to the role so that your application can be carefully considered in line with the experience, skills and talents sought. We will let you know within 48-hours if your application is to be progressed and closely matches the specific requirements of the role.
Plum Personnel is the leading independent local recruitment consultancy for roles in Solihull, Birmingham, Coventry and Warwickshire.
If this is not the case and you do not hear from us after 48-hours we will not be progressing or retaining you details in line with GDPR guidelines so please respond to future roles that may be more suitable.