Address
Form of work
Salary Our client based near Hailsham, East Sussex is looking for a Customer Services Administrator to join their growing company. This role represents the communication interface between the customer, agents, distributors, and the company.
The main responsibilities for this role are;
– Providing quotations, timeline management, coordinating with technical sales, engineering and manufacturing. Following up on sent quotations with customers and distributors.
– Order management and action on any changes driven by manufacturing or the customers.
– To initiate regular and systematic telephone follow up of customers and maintain records using the companies CRM system.
– General office administration
The successful individual should have the following skills and experience
– Ability to build excellent rapports with customers and clients
– Excellent communication via email and telephone
– Exceptional organisational skills and the ability to multi task and prioritise your workload
– Diligent with regards to quality and timely fulfillment
– Proficient in English
– Previous experience within a Customer Services environment
– Competent in the use of MS office, specifically Word, Excel, PowerPoint and Outlook.
– Experience working with various global cultures
– Export Control Experience
– An additional language would be advantageous ideally in French
– Experience of working within a customer service environment for a technical product
Required Qualifications
Minimum A–Level educated
Desirable Qualification
Degree preferred but not essential (would consider a graduate)
Personal Qualities/Attributes required
– Motivated, diligent and enthusiastic individual taking the initiative
– Capable of working well in a team environment
– Good at listening to and following instructions
– A positive and outgoing attitude, cooperative, attention to detail, ability to work within company policies and procedures and work constructively with colleagues.
Due to our clients location you will need your own transport to reach the offices, as they are not located on any public transport routes.
