AddressCustomer Service Administrator
Can you bring your administrative skills to our Customer Service team? Join our team in Willenhall (UK) and enjoy a collaborative culture that empowers you to build a career you can be proud of.
What you would do as our Customer Service Administrator
We want someone to provide technical assistance and understand our product range to proactively maximise all sales opportunities. This exciting opportunity will allow you to develop relationships with existing customers by promoting our products and services and providing an exceptional service by resolving queries and issues ain a timely manner.
You would also:
- Provide effective support to the Sales teams, Marketing and Product Management as well as support their projects.
- Understand customers’ terms and conditions and ensure order requirements are properly accepted.
- Operate effectively and efficiently within current policies and KPI targets relating to pricing, order entry, complaint handling, email enquiries and telephone response.
- Process credits for authorised concerns and agreed returns.
- Proactively reduce the level of customer concerns by carefully implementing corrective actions and immediate containment measures
The skills and experience you need
We are looking for someone who:
- Has strong communication skills both written.
- Demonstrates a flexible approach, enthusiastic, confident, and motivated to achieve challenging targets.
- Is a team player and is willing to adapt to new challenges and build effective relationships.
- Has the ability to thrive in a fast-paced environment and handle multiple tasks.
What we offer
We’re passionate about providing amazing opportunities and benefits, so you can continue and progress a lifelong career with us – here’s what we have to offer:
- Learning and career development opportunities, whether it’s online learning,
- management training or enhancing your skills.
- A competitive salary and incentive schemes.
- Variety of benefits including Holiday Flex, Cycle 2 Work, attractive company pension,
- discount portal, recognition scheme and wellbeing program… to name just a few!
We review applications regularly, so don’t wait
We are building diverse, inclusive teams, and encourage applications from everyone who
can see themselves working with us.
To make sure your personal data is safe, we don’t look at any applications sent by email
or post. If you have any questions about the role or the process, email Nadia Aslam,
Talent Acquisition Business Partner, at nadia.aslam@assaabloy.com.
Let’s create a safer and more open world - together!
To find out more about us, visit www.assaabloy.com
We are the ASSA ABLOY Group
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
Our people have made us the global leader in access solutions. In return, we open doors for them wherever they go. With nearly 52,000 colleagues in more than 70 different countries, we help billions of people experience a more open world. Our innovations make all sorts of spaces – physical and virtual – safer, more secure, and easier to access.
As an employer, we value results – not titles, or backgrounds. We empower our people to build their career around their aspirations and our ambitions – supporting them with regular feedback, training, and development opportunities. Our colleagues think broadly about where they can make the most impact, and we encourage them to grow their role locally, regionally, or even internationally.
As we welcome new people on board, it’s important to us to have diverse, inclusive teams, and we value different perspectives and experiences.
