AddressCustomer Services Advisor
Guildford Hospital | Sales and Business Development | Permanent | Full Time
£21,762.00 per annum
37.5 hours per week
At Nuffield Health, a role like this is about much more than achieving commercial success. Because our focus is on bringing the best of what we offer to the local community. If you have a flair forging strong relationships, driving sales and customer experiences, you could be just who we're looking for.
As a Customer Services Advisor you will:
Handle customer enquiries (both via telephone and website), supplying customers with information about the services offered at the hospital
Communicate with customers both over the telephone and via email, and where necessary face to face providing excellent customer service
Provide customers with information regarding Hospital services and treatments ensuring all requirements/queries are dealt with effectively
Log enquiries on the Hospital CRM and oversee the customer journey
Undertake bookings for the customers ensuring full adherence to GDPR
Ensure all customer interaction is undertaken in a timely manor
To succeed as a Customer Services Advisor, you will need:
Excellent customer service skills
Proven experience in customer service
Excellent written and verbal communication skills
Excellent interpersonal skills and a good level of IT literacy
Good organisational skills
Helping you feel good.
We want you to love coming to work, feeling healthy, happy and valued. That's why we've developed a benefits package with you in mind. With a cycle to work scheme, gym membership, private healthcare and more - at Nuffield Health, we'll take care of what's important to you.
Nuffield Health Guildford Hospital.
Nuffield Health Guildford Hospital provides high-quality healthcare working with leading Consultants to offer a range of services and treatments for preventing, diagnosing and treating a wide array of medical conditions and offer a wide range of complex surgery and services. Our care is matron led and we are proud to have received a "good" rating from the health care regulator, the Care Quality Commission (CQC).
Our facilities include 49 en-suite patient bedrooms, 4 operating theatres, acute dependency and oncology units. We've been awarded the Macmillan Quality Environment Mark for cancer care. Our site is shared with an NHS Trust hospital, giving us access to their facilities. The working atmosphere is highly professional and stimulating, yet friendly and collaborative like that of a large family unit.
The hospital is easily accessible from the A3 or M25 and we are located about 1.5 miles from Guildford town centre.
Join Nuffield Health and create the future you want, today.
If you like what you see, why not start your application now? We consider applications as we receive them and reserve the right to close adverts early (for example, where we have received an unprecedented high volume of applications). So, it's a good idea to apply right away to ensure you're considered for this role.
It starts with you.
