AddressJOB PURPOSE
This role will ensure all sales/installations are booked and completed in full, maximising full potential within the sales forecast and ensuring that inbound calls are answered and actioned.
RESPONSIBILITIES
- Raising Customers on the MDB
- Additional unit requests and repeats, providing quotes and paperwork
- Ensuring all communication is captured within the MDB
- Unit removals/ unit moves/ reinstallations
- Create Installation Purchase Orders for engineers, including vehicle registrations, vehicle makes and any specific instruction
- Cover transfer paperwork, unit resigns
- Keeping up to date with current pricing
- Processing Company names changes and account updates
- Ensuring forecast chase
- Month end checks to be completed
- Chasing provisional paperwork/DD
- Answering reception calls
- Covering Enquiries inbox when needed
- Managing and prioritising your own inbox and sending replies in a timely manner
- Handling overflow for either the US or UK when needed
- Ensuring great customer service is provided
- Ad hoc additional tasks as required by the Company
ABOUT YOU
- Clear and concise written and spoken communication skills
- Ability to present written information in a structured and balanced way appropriate to the needs of the reader
- Attention to detail
- Excellent customer service skills
- Exceptional telephone manner
- Ability to work under pressure and to a reporting timetable
- Excellent time keeping
- Calm and measured temperament
- Be a good team worker demonstrating loyalty and commitment to the organisation and team member
