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Form of work
SalaryAre you looking to join a company where training and development is encouraged? Then this is the career for you. We are currently recruiting for a Customer Service Executive to join our highly successful client in the Bingham area of Nottingham.
About the Client:
Our client is one of the UK's largest Industrial and Commerce companies, operating with a network of over 75 distributors and sourcing products from over 120 suppliers worldwide.
Job Role:
As a Customer Services Executive you will be the first point of contact for our customers and will be committed to providing world class customer service at all times.
Pay and Benefits:
- Starting salary of £24,000 - £27,000 per annum.
- 37.5 hours per week- Working Monday - Friday 9:00 - 17:00.
- 33 days holiday (includes 8 bank holidays)
- Private Medical cover
- 3% pension contribution
- Discretionary performance bonus
- Onsite Gym
- Retail Discounts scheme
Responsibilities:
- Be the first point of contact to customers on the telephone, Live Chat and the 3 shared email inboxs.
- Help to resolve queries relating to products, deliveries, damages, missing parts, quotations etc
- Deal confidently with negotiations/discussions with the customer around replacements/returns of damaged goods/goods sent in error etc
- Maintaining continuous contact with customers who have long lead times on deliveries
- Be committed to continuous improvement to processes within the Customer Services department
- Build and maintain relationships with key stakeholders; warehouse, finance, marketing
Qualifications / Experience
- Experience in a similar role within an e-commerce environment is essential (industrial, commercial & distribution)
- Strong IT skills (Google Drive) and phone systems (Cisco).
- Experience of working in line with KPIs.
- Working knowledge of CRM tools
- Ability to deal with a variety of daily issues, multi task and prioritise work.
- Methodical with high attention to detail and accuracy.
Next Steps:
Apply with your CV and an initial video interview will be arranged to discuss the role further. When you’ve successfully completed this step you will then potentially have a face to face interview arranged with the client.
If this position is not the one for you, we have more great roles on our jobs page, why not take a look here: https://www.thornbakerindustrial.co.uk/job-search
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