Customer Services Manager

CUSTOMER SERVICES / OFFICE MANAGER / MALVERN / EXCELLENT SALARY & GREAT BENEFITS

This is an exciting opportunity for a passionate Customer Services / Office Manager, to join a market leading organisation looking to build a global brand.

English Braids is a dynamic and forward-thinking manufacturing company committed to delivering exceptional customer experiences. Our mission is to become the trusted partner to our customers. We achieve this through great service, quality products, and specialist knowledge, allowing us to add value to the end user and make some friends along the way.

As we continue to grow, we are seeking a talented and experienced individual to join us as the Head of Customer Services. This leadership role will be based in Malvern, Worcestershire, and will involve managing a small team, overseeing general office operations, and serving as the primary contact for customer inquiries via phone and email.

What's on Offer?

• Competitive salary based on experience.
• Working hours - 08:00 to 17:00 (Mon - Fri).
• 29 Days holiday (including bank holidays).
• Company pension scheme.

Key Responsibilities of the Customer Services / Office Manager:

• Lead and inspire a dedicated Customer Services team to achieve outstanding results.
• Oversee day-to-day operations, ensuring smooth and efficient office management.
• Offering hands on support where necessary with the customer service team.
• Offering support to senior management team with administrative duties when needed.
• Develop and implement customer service policies and procedures to enhance overall satisfaction levels.

Skills & Experience Required:

• Proven experience in customer service, with a strong track record of achieving high customer satisfaction.
• Experience in office management and general business systems.
• Previous management experience, demonstrating effective leadership and team development.
• Exceptional problem-solving skills, with the ability to navigate and resolve customer issues efficiently.
• Demonstrated ability to take responsibility and make decisions in a fast-paced environment.
• Strong IT skills, including proficiency in Microsoft Excel and other relevant tools.
• Excellent interpersonal and communication skills to engage with both customers and team members.
• Strategic mindset with the ability to implement and drive customer service initiatives.
• Excellent IT skills, in particular MS packages.
• Highly organized with a keen attention to detail.
• Proactive and collaborative approach to problem-solving.
• Basic knowledge of logistics and export documentation.

What's Next?

English Braids is an equal opportunity employer, and we encourage candidates from all backgrounds to apply. Join us in our mission to become the trusted partner to our customers, delivering exceptional experiences and contributing to the success of our growing team.

If you have the passion and drive to be successful in this Customer Services / Office Manager role, we would love to hear from you. APPLY NOW for immediate consideration.