Customer Services Representative - Swedish Speaking

Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best-known financial services companies in the UK. Our aim is to be acknowledged as the 'best in-class' platform-based Life and Pensions Administration Service provider.

Summary of the role:

• Language Proficiency: The role requires fluency in both Swedish and English, encompassing reading, writing, and translation skills between the two languages.
• Work-Life Balance:5 hour weeks with standard working hours from Monday to Friday, 8.30am to 5 pm, the role prioritizes a healthy work-life balance by avoiding evening or weekend shifts that could impact personal and family time.
• Key Role in Communication: As a team member, you will play an integral part in facilitating communication and providing assistance to our valued overseas policyholders.
• Accessible: Situated in Salisbury, our location offers easy accessibility via train or bus, along with nearby car parking facilities. Hybrid or remote working is also available after training.

Benefits:

• We offer 31 days holiday (including bank holidays, full time contract)
• Eligibility for an annual discretionary bonus scheme
• A contributory company pension scheme
• Excellent employee wellbeing and assistance support programmes
• A range of employee discounts saving you money on anything from your weekly food shop to holidays, electrical goods, and financial services
• Personal and career development opportunities to progress your aspirations within the company as well as with our global parent company, TCS (Tata Consultancy Services).

What you'll be doing:

• As the designated point of contact for the OLAB (Overseas Life Assurance Business) team, the role involves handling Swedish language-related requirements. This includes collaborating with policyholder and IFA networks in Sweden. Dealing with all policy related queries.
• Responsibilities encompass translating client and company literature into Swedish, ensuring regulatory compliance and clear communication of complex or legal nuances.
• Efficiently supporting OLAB customers, including Swedish customers and IFAs, through phone, email, and system-generated tasks is crucial.
• You will be maintaining productivity and quality benchmarks, understanding administered contracts, and staying updated on relevant legislation.

What we're looking for:

• Proficiency in both Swedish and English languages, encompassing reading, writing, and translating abilities between the two.
• Teamwork - We believe that a great team needs great people who are passionate about helping people and providing great service as one team.
• Listening and communication skills are core to what we do. You will need to be able to communicate complex matters in a simple and supportive way.
• Someone who can quickly understand the customer need and place a real focus on resolving issues and queries effectively and empathetically.
• Good PC skills and knowledge of Microsoft Office (e.g. word, excel) together with attention to detail are essential for these roles.

About Diligenta

Diligenta is a market leader in the Life and Pensions sector, providing outsourced administration services to many of the best-known financial services companies in the UK. Our focus is providing efficient operations and delighting customers for our clients, with migration of policies onto our industry-leading BaNCS platform as our unique selling point. We provide services to one in four of the UK population and to customers of some of the biggest names in financial services, administering more than 23 million policies.

Our aim is to be acknowledged as the 'best in-class' platform based Life and Pensions Administration Service provider and drive a culture that is founded on positive change, diversity and people development. We aim to solve problems clients can't solve themselves, so they choose us to solve them. That means we're different, with a distinct personality.

Providing an excellent customer experience is at the heart of everything we do so we believe that providing an excellent employee experience is just as important. We care about the things that matter and work at delivering them every day.

We impact peoples' lives every day, whether it's enabling a widow to pay for their partner's funeral or providing someone with pension funds for a happy retirement.

If you need any help or adjustments for any stage within the recruitment process due to health, disability or any other reason, please let us know.