Customer Services Supervisor

Are you a Customer Services professional with a talent for leading and motivating small, dynamic teams? Do you excel in leadership, offering both strategic insight and hands-on support in customer service environments? If your answer is yes, then this exciting opportunity as a Customer Services Supervisor could be for you!
My client is a family-run business known for its commitment to team dynamics and a personal approach to its workforce. With a youthful and ambitious senior leadership team, the company is experiencing rapid growth and emphasises career progression and personal development. This is a chance to join an expanding, thriving business at a pivotal moment in its history.
They are currently looking for a Customer Services Supervisor to be the primary contact for their complex customer enquiries, dealing with technical products and specifications and deal with any escalated issues.  
Leading the team of 4, your excellent communication skills and professional approach will be crucial as you oversee and elevate their customer interactions through both phone and email. Advising on their diverse product range, liaising with production, purchasing and senior management, managing administrative tasks, and coordinating closely with internal and external stakeholders.
Key Responsibilities include:

• Supervising and supporting the sales team to ensure the delivery of optimal solutions.
• Overseeing the preparation of quotes and the distribution of sales information.
• Coordinating with third-party suppliers for timely deliveries.
• Addressing and resolving post-sales concerns with efficiency and tact.
• Ensuring the team's adherence to high standards of customer service.

To thrive in this role, you should have substantial experience in sales or customer-focused positions where exceptional customer service is a key priority. Ideally experience in a Customer Services leadership role although someone ready to make that move up, will be considered.  A technical acumen, keen attention to detail, and the ability to grasp product specifications are essential.
Salary & Benefits:

• Circa £30k pa
• Comprehensive Employee Assistance Programme.
• Daily refreshments & regular team treats.
• Special recognitions including Christmas hampers, birthday vouchers, and a personalised gift on arrival.
• Free on-site parking.
• Exceptional opportunities for professional development and growth within the company.

Take this opportunity to make a significant impact in a supervisory role. Apply now or contact Helen Pitcher for more detailed information.