Company

Menzies AviationSee more

addressAddressGlasgow, Glasgow City
salary SalaryPermanent, Full-time
CategoryCustomer Service

Job description

Overview

People. Passion. Pride. This is what has driven our teams since 1833.

Since that time, we have developed to become a critical partner in the global aviation industry, delivering time-critical logistics services at over 250 locations in 58 countries, across 6 continents.

But at the heart of our business is our people.

Role Purpose

You will be responsible for ensuring that ground handling is delivered safely, on time and consistently, in line with service level agreements. Managing team members using effective feedback and communication of company goals while assessing work performance and identifying areas for improvement and training opportunities. Using industry and company knowledge to offer a high standard customer-focused experience for both customer airlines and
passengers.

What you will be doing

  • Safeguard the health, safety and welfare of staff, customers, and other visitors in compliance with the Company's Health & Safety Policy.
  • Supervise team members in duties and performance, providing feedback where necessary and managingteam strengths and weaknesses.
  • Ensure all tasks are allocated tactically and efficiently to meet SLA. Motivate, guide, coach and mentor team members to exceed goals and create a positive environment during shifts.
  • Assist in training new team members in company standards, customer service, and job duties when required.
  • Strictly adhere to deadlines by communicating expectations to team members, setting goals, motivatingteam members and following people management processes where necessary.

Would you like to see more detail on the accountabilities of the role? Please see the attached job description for further information.

Safety, Security and Compliance:

You will have a responsibility and duty whilst at work to take reasonable care of the health and safety of yourself and of others whilst at work. You must carry out work in accordance with information and training provided and any specific workplace health and safety rules or procedures. For further details, please see the job description attached.

What we are looking for

  • Take reasonable care for the health, wellbeing, safety and security of themselves and of others who may be affected by their actions or omissions whilst at work.
  • Co-operate with their manager / supervisor in order to allow them to perform or comply with any legal requirements imposed on the company.
  • Not intentionally or recklessly interfere with or misuse anything provided by the company in the interests of health, wellbeing, safety, security or welfare reasons.
  • Inform their manager / supervisor of any work situation, equipment or activity that represents a serious or immediate danger to health, wellbeing, safety and security.
  • Report any hazards, near misses, incidents, accidents or dangerous occurrences to their manager / supervisor, who will then follow the procedures contained in the HSE and Security manuals.

Diversity

Menzies Aviation are a committed equal opportunity employer and encourage applications for suitably qualified and eligible applicants regardless of sex, race, disability, age, sexual orientation, gender reassignment, religion or belief, marital status, pregnancy, and maternity. We strive to create an inclusive working environment, where the different knowledge, perspectives, experiences, and approaches of our global workforce are represented. Where everyone feels valued and can reach their full potential.

Please be aware that as part of our recruitment process, we may look to use a variety of resourcing tools to help us understand your skills and experience in relation to the role. Please feel free to contact to recruiter below, if there are any reasonable adjustments to our process that you would like us to consider.

As part of our recruitment process, we will always consider how candidates fit with our values which you can learn more about here.

Application Instructions

Is this role ticking all the boxes for you? If so, please click apply now!

Refer code: 2596503. Menzies Aviation - The previous day - 2024-01-23 23:17

Menzies Aviation

Glasgow, Glasgow City

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