Customer Solutions Advisor

Job ref: MAR20243234
Job Title: Customer Solutions Advisor
Location: Dundee/ Perth/ West or Hybrid working
Contract: Permanent
Hours: Part time, 15 hrs per week over 3 days (Monday, Tuesday and Thursday)
Salary: £31,518 to £34,944 per annum (salary increase from 1st April 2024 has been applied)
Closing Date: Sunday 7th April (midnight)

This is a hybrid role that will involve working from our Perth Office with the opportunity to work from home on occasion.

Do you want the opportunity to effect real change in an organisation with a strong social purpose?

Come and join us!

Caledonia Housing Group - Housing Association of the Year award and Social Housing Developer of the Year 2021.

Caledonia Housing Association has the vision of providing “Homes and Services that make life better” and we have ambitious goals to revolutionise the customer service we provide. By streamlining processes and procedures we aim to improve the customer experience of tenants and service users across the Group. We operate across 8 local authorities and manage over 5,000 affordable homes and offers services to around 1,500 private owners. We are committed to tackling inequality and housing needs across the Highlands, Tayside, Perthshire and Dunbartonshire.

Benefits

As a Caledonia Housing Group employee you will enjoy a fantastic range of benefits including:

• Ongoing investment in your personal development with access to internal and external training qualifications
• Annual Leave entitlement starting at 36 days per year (increases with length of service)
• We promote work-life balance and operate a flexi-time system
• Generous contributory pension scheme/pension salary sacrifice scheme
• Health benefit of up to £300 per year which includes a gym membership, fitness equipment or health insurance
• Wellbeing services offering support and confidential advice for you when you most need it including counselling and in-house mental health first aiders
• Rewarding Volunteering opportunities

As an inclusive employer, we’re open to having a conversation with you about flexible working.

About the role

We are currently looking for an enthusiastic and motivated individual who will add value to the Associations busy Customer Services team in the role of Customer Solutions Advisor. This exciting role provides the opportunity to work within a multi-disciplined team delivering support services to a range of internal departments and customers.

You will have relevant Customer Service experience and ability to be the first point of contact for all Caledonia customer enquiries. You will be responsible for receiving, diagnosing and implementing solutions based responses to all Caledonia customer service requests. You will work with a range of contact channels including telephone, face to face, email, IT portals and social media. This engagement experience embodies our ethos of “Keep it simple, Keep it personal and Make it right”.

If you would like to be part of a supportive and flexible work environment, while being part of an organisation committed to making a difference please click on the ‘Apply’ link or visit the ‘Join Us’ section of our website www.caledoniaha.co.uk

A registered charity no: SCO 13988. Caledonia strives to be an equal opportunities employer and welcomes applications from all sections of the community. A Registered Scottish Charity No SCO13988.