Customer Specialist - Housing Team

We have an opportunity for a Housing Specialist to join our Customer Services Management Centre Team in our Newbury office.
This will be a full time hybrid role where you'll be working from home and in the office at least two days a week.
The starting salary is £30,000 - £35,000 depending on experience.
The role:
At Sovereign we shape our service around our customers making sure we deliver right first time. Our Housing Specialists take ownership of our more complex housing queries, investigating the issues for our customers and collaborating with colleagues to reach the best outcome.
As a Housing Specialist, you will use your housing knowledge and customer service skills to resolve a range of tenancy management queries including safeguarding, anti-social behaviour and tenancy breaches.
You'll be supporting our customers by telephone, email and our digital channels, actively engaging with them to understand their issue and resolving it in a timely and appropriate way.
What you'll need:
Previous experience of delivering a range of housing management services
The ability to self-motivate and be highly organised
Experience of working collaboratively with internal and external stakeholders
The ability to use multiple computer systems
Previous experience of working with customers in a busy environment
The ability to problem solve and recognise when there's a risk
What we can offer you
As a member of the Customer Services Team you will be part of a collaborative, motivated and dynamic working environment.
We invest in our people, and you will be able to develop your skills and be part of something that makes a real difference to people's lives. This role can give you the opportunity for a career within a successful and diverse organisation.
Some of our benefits include:
£450 yearly flexible benefit pot to use against benefits of your choice
Flexible working
25 Days Holiday + Bank Holidays (with an extra day every year up to 30 days)
A chance to buy or sell holiday as part of our flexible benefits package
A generous pension scheme matching up to 12%
Life cover as soon as you join us
You will be a part of our Recognition scheme where you can be gifted retail vouchers
A range of wellbeing discounts including Gym Memberships
A wide selection of other benefits available
About us
It's an exciting time to be a part of the team as Sovereign have joined forces with Network Homes to form SNG (Sovereign Network Group). Together we provide over 84,000 homes and invest in communities across London and the South of England. Our purpose is to provide good affordable homes in thriving communities that people love for generations.
We invest for the long term, in individual homes, our customers and work with partners to make a lasting difference to our neighbourhoods. Sovereign Network Group's financial strength will enable us to meet housing needs, regenerate places and build on the existing strengths in our communities.
We are committed to our Equality Diversity and Inclusion strategy and believe that you can truly be yourself at SNG. Take a look at our careers site to learn more about us and our values.

Proud member of the Disability Confident employer scheme