Customer Success Associate

Join Our Empowered Team at BigChange and Accelerate Customer Success!

About BigChange

At BigChange, we are transforming field service management with our innovative and user-friendly technology - JobWatch. As a market leader, we create significant business value for our customers, fostering retention, and maximizing lifetime value. Our purpose-driven approach propels growth and sustainability within communities, establishing us as a partner integral to our customers' success.

Why BigChange?

• Recognized prowess in developing customer-oriented technologies.
• Committed to strengthening field service businesses, enhancing operational efficiency, financial performance, and customer reputation.
• Vibrant work culture that prioritises diversity, equality, and opportunities for growth.

Role Overview

As a Customer Success Associate at BigChange, you will be at the heart of our customer engagement strategy, employing Customer Success methodologies to champion the interests of our customers and ensuring they harness the full potential of JobWatch to achieve their business goals.

Key Responsibilities:

• Deliver unparalleled Customer Success to new and existing accounts, maintaining a keen focus on customers' business priorities.
• Develop Customer Success plans that resonate with customer milestones, ensuring they accomplish their desired objectives with our technology.
• Proactively manage customer health metrics, advocate for product value, and employ retention strategies to drive sustainable growth.
• Collaborate with cross-functional teams, ensuring seamless customer transitions and maintaining a holistic view of their engagement with JobWatch.
• Be a fervent advocate for Customer Success within BigChange, sharing best practices and contributing to the continuous improvement of our processes.

Requirements

• Solid grounding in SaaS technology, advanced proficiency in our JobWatch platform, and a keen understanding of Customer Success principles.
• Demonstrated ability to deliver results through customer engagement and value creation.
• Passion for building strong, value-based customer relationships, underpinned by exceptional communication skills.
• Eagerness to take ownership and drive initiatives, with a record of hitting and exceeding targets.
• Ability and flexibility to accommodate travel needs, including customer site visits.

Benefits

• Generous annual leave plus additional BigRecharge well-being days.
• Contribution to health and fitness initiatives.
• Comprehensive health coverage and income protection plans
• Dynamic and inclusive work environment, with opportunities for career progression.

BigChange is an equal opportunity employer. We celebrate differences and support diversity, thriving on it to improve the lives of our BigChangers, our product, and our community.

If you would like to be part of a talented team where your voice is heard and your involvement matters, please join us.

We are also proud to be a Disability Confident employer: we understand that the application and traditional interview process does not work for everyone. If you need us to make any adjustments or changes to our existing process, please let us know in your application. Examples of adjustments may include providing application information in different formats, allowing additional time for any tests, providing a copy of interview questions prior to interview; or, conducting interviews remotely or in-person. This list is not exhaustive, and we are open to exploring any reasonable adjustments that may be necessary. If you have a disability and meet all the essential requirements for the role you have applied for, you will be guaranteed an interview.