Customer Success Engineer

Why Join Us?

Intro

Check Point is seeking an experienced Customer Success Engineer / Technical Account Manager to join our rapidly expanding Secure Service Edge business.

Responsible for End-To-End management of Secure Service Edge projects, from technical POCs, through onboarding and ongoing, primarily focused on implementation, Product adoption and training while managing technical relationships with our customers.

This is a remote position.

About the Security Service Edge ( Perimeter 81) - Perimeter 81, recently acquired by Check Point, is a networking and network security leader that aims to deliver the premier SASE platform in the market. We are redefining the way businesses connect in the age of cloud and remote work with an innovative approach that combines cloud and on-device protection. We have over 200 employees with offices in New York, Los Angeles and Tel Aviv offering a global and multicultural work environment. Perimeter 81 is growing fast and looking for extraordinary team members to help us support our fast-growing customer base of more than 3,000 customers, including leading businesses of all sizes and industries.

Key Responsibilities

We are looking for a Customer Success Engineer with excellent technical skills and intuition, with a “can-do” approach.

We strive to be super professional, creative and passionate but most importantly - customer-centric. This is a key technical customer management role in which you will own the implementation, adoption and long-term technical relationship with our growing customer base.

You'll interact closely with our Sales, Product, Support and R&D teams to provide a stellar user experience while identifying additional technical use-cases and expansion opportunities.

Requirements

• At least 5 years of experience as Customer Success Engineer or different support roles (T2-T3), Professional Services/Technical Project Management for a networking related solution (Cyber Security, Firewalls, VPN, networking, etc.)
• Ability to interact effectively and deliver technical concepts to technical and nontechnical personnel alike
• Provide guidance on technical and strategic aspects of customer engagements.
• Strong problem solving skills and a great Technical orientation to resolve issues
• Provide technical expertise and support during onboarding and on going process.
• Independent and Self-motivated, proactive approach while owning the processes end-to-end
• Work closely with product management and engineering teams to relay customer feedback and influence product development.
• Attention to detail, highly organized, with an absolute focus on quality of result
• Knowledge in Cyber Security, networking, Firewalls, Linux systems, utilities, and scripting - an advantage
• Act as a liaison between the sales, product and R&D teams, providing valuable insights for product enhancements.
• Thrives under pressure

Qualifications

• Possess a deep understanding of the company's products and solutions.
• Proven experience in matrix management.
• International experience is requested.
• Strong technical acumen with the ability to understand and communicate complex technical concepts.
• Proven experience in presenting products and solutions
• +5 years of a strong technical background with a deep understanding of cybersecurity, network security, Secure Service Edge, or SASE solutions.
• Salesforce experience - an advantage
• Good understanding of Secure Service Edge and SASE solutions- an advantage
• Outstanding interpersonal and communication skills.
• Demonstrated success in collaborating with cross-functional teams.
• Strategic thinking and problem-solving abilities.
• Experience in a customer-facing role, preferably in a Professional Services organizations.
• Ability to travel as required.
• Proficiency in multiple languages, with an emphasis on fluency in both written and spoken forms is preferred.