Customer Success Executive

Customer Success ExecutiveLocation: Milton Keynes/ Hybrid working Salary: £23,500Are you a talented individual that understands what excellent Customer Service looks like?Would you like to work for a company that values their employees, provides personal development and significant career progression?Due to expansion our client is looking to recruit a Customer Success Executive to join their highly successful team. This is an award-winning company that offers excellent training and flexible working.You will be reporting to the Customer Success Manager, the Customer Success Executive's primary role is to provide world-class service to their customers by supporting them to achieve maximum results in utilising our client's technology platform.You will need to have: Excellent communication skills, both verbal and written with the ability to listen and interrogate customers to ensure full understanding of their requirements Love to talk and be excellent at building relationships with people over the phone and face to face Be able to multi-task and have experience of dealing with a workload that fluctuates throughout the week Have experience of MS Office and be 'tech savvy' Have a head for numbers and the ability to understand what the data is telling you.Responsibilities Committed to achieving the right outcomes for your customers, ensuring all key performance targets are met and working with Business Managers to achieve the customer's commercial targets Understand customer's requirements in depth and share this knowledge with the supply chain, to ensure the right quality of candidate is put forward Ensure that the details of your customer's vacancies are up to date with the correct levels of detail to attract the right candidates Ensure timesheets are submitted and approved without queries each week Attend weekly and monthly customer meetings, providing operational overviews of service delivery performance Provide training support to customers, to ensure they are using the technology effectively and efficiently Answer customer queries via phone, email and live chat in a timely manner Committed to providing world-class service to your customers, achieving the highest scores in customer satisfaction measures and following up on feedback where necessaryBenefits: Opportunities to progress with a clear career path, Company laptop and mobile phone provided, 25 days annual leave (plus Bank Holidays) Online discounts platform for major retailers via Sodexo, Cycle 2 Work Scheme, Discount Gym Membership, Air-conditioned offices, break out room with pool table, Free onsite parking, A strong sense of belonging and a great culture in a work-focused environment