Customer Success Executive - Social Care

Customer Success Executive - Social Care
Location: Havering London / Hybrid working
(Be able to travel and work in both London borough of Newham (Royal Albert DLR via Stratford) and Havering)
Salary: £29,500
Are you a talented individual who understands what excellent Customer Service looks like? Would you like to work for a company that values their employees, provides personal development and significant career progression?
We are looking for a dynamic and personable Customer Success Executive with a background/experience in the recruitment of Social care Qualified roles to work along-side our customer at their location in Havering. Reporting to the Customer Success Manager, the Customer Success Executive's primary role is to provide world-class service to their customers, using technology to fulfil their customer's recruitment needs.
You will need to have:
* Have excellent communication skills, both verbal and written
* A good understanding of recruitment processes in Social care.
* Love to talk and be excellent at building relationships with people over the phone and face to face
* Be comfortable working on your own, remotely
* Be able to multi-task and have experience of dealing with a workload that fluctuates throughout the week and includes telephones, emails, face to face meetings and client SLA's
* Have experience of MS Office and be 'tech savvy'
* Have a head for numbers and the ability to understand what the data is telling you
* Be able to travel and work in both London borough of Newham (Royal albert DLR via Stratford) and Havering (Romford Overground or parking onsite)
Responsibilities
* Understand the customer's requirements in depth and share this knowledge with the supply chain, to ensure the right quality of candidate is put forward
* Hosting meetings with Social Care managers around fulfilment with their roles
* Understanding of Social Care framework and compliance
* Creating relationships with suppliers
* Being able to understand requirements of Social Care needs and deliver timeframes within our SLA periods
* Ensure that the details of your customer's vacancies are up to date with the correct levels of detail to attract the right candidates
* Follow up to make sure timesheets are submitted and approved without queries each week
* Attend weekly and monthly customer meetings, providing operational overviews of service delivery performance
* Provide training support to customers, to ensure they are using the technology effectively and efficiently
* Ensure that all candidates put forward for roles are 100% compliant, with the correct documentation.
* Be committed to achieving the right outcomes for your customers - ensuring all key performance targets are met and working with Business Managers to achieve the customer's commercial targets
* Be committed to providing world-class service to your customers - achieving the highest scores in customer satisfaction measures and following up on feedback where necessary
Benefits: Opportunities to progress with a clear career path, Company laptop and mobile phone provided, 25 days annual leave (plus Bank Holidays) Online discounts platform for major retailers via Sodexo, Cycle 2 Work Scheme, Discount Gym Membership, Air-conditioned offices, break out room with pool table, Free onsite parking, A strong sense of belonging and a great culture in a work-focused environment