Customer Success Manager

Position:Customer Success manager
Salary: £40,000 - £55,000 DOE
Reporting to: VP of Marketing
Location: ( Hybrid) Leeds HQ, or Bristol

My client is a leading software company in Leeds, who are seeking an experienced and passionate Customer Success Manager to join the team.

They are seeking someone who is customer focused, someone who has corporate experience and has the ability to manage large, global accounts. Managing customer expectations, finding opportunities to upsell and constantly seeking new opportunities, this is an amazing opportunity for someone who is looking for a challenge, wants to work for a business who can genuinely make a difference.

The accounts you will be working on are some of the biggest names in the industry, so the highest level of service is required.

A small part of your responsibilities will also focus on outbound campaigns, attracting new businesses and trying to turn warm leads into opportunities. But if you are looking for a split, we are looking 70% Customer Success 30% Business Development - and none of this is cold.

Responsibilities:

• Be the primary point of contact for assigned clients, building and maintaining long-term relationships based on trust and mutual success.
• Understand clients' business objectives and challenges, and proactively identify opportunities to leverage our products and services to address their needs.
• Collaborate cross-functionally with sales, product development, and support teams to ensure seamless implementation and ongoing support for clients.
• Develop and execute strategic account plans to drive adoption, expansion, and renewal of our products and services.
• Monitor key performance metrics and customer feedback to identify areas for improvement and drive continuous enhancement of our offerings.
• Act as a customer advocate within the company, championing clients' needs and priorities to inform product roadmap and development decisions.
• Provide proactive guidance and support to clients, including product training, best practice recommendations, and troubleshooting assistance.
• Get involved in outbound campaigns, generating warm leads into opportunities when needed.

Requirements:

• Proven experience in a customer-facing role, preferably within the technology sector.
• Strong communication and interpersonal skills, with the ability to build rapport and trust with clients at all levels of an organization.
• Experience managing SME's through to large blue-chip organisations.
• Strategic thinker with a proactive and solutions-oriented mindset.
• Ability to manage multiple priorities and thrive in a fast-paced environment.
• Familiarity with CRM software and proficiency in Microsoft Office suite.
• Experience with Customer Success methodologies (e.g., Customer Success Management, Net Promoter Score, Customer Journey Mapping) is a plus.

Benefits:
�??25 days holiday + wellbeing days
??Flexible working + expenses paid for any travel
??Private Medical Insurance
??Bonus scheme
�?Training and funded accreditation
??Pension Scheme

Want to find out more? Apply now!

‼ INTERVIEWING NOW, 2 STAGE PROCESS, QUICK CONSIDERATION ‼

BeTechnology Group Limited is acting as an Employment Agency in relation to this vacancy.