Customer Success Manager

Central Employment are delighted to be working with a global B2B Technology driven organisation, as they look to expand there Customer Success team, with the appointment of a Customer Success Manager

Core responsibilities of the Customer Success Manager: 

• Own the client journey from launch to renewal
• Deliver account reviews that delight our clients and build long-lasting engagement
• Become a trusted advisor, identifying and solving client pains related to our software and services
• Manage your client portfolio to ensure retention and growth targets are met
• Ensure excellent client communication is always at the forefront of your approach
• Liaise with other departments (marketing, sales, product, and technology) to ensure client expectations are met

Experience required: 

• Min 3 years’ experience in a similar role B2B Customer Success role
• Experience of working in SAAS/Tech start up
• A record of meeting KPI’s, retention and revenue growth targets
• Capable of working independently (taking initiative) and thrive in a process-driven, task-orientated, team environment
• Evidence of establishing and maintaining exceptional client relationships
• Confident communicator, friendly, enthusiastic, comfortable talking to stakeholders of all levels on the phone, email or face-to-face
• Comfortable producing reports and data analysis
• Excellent time-management, able to prioritize key tasks, manage multiple conversations whilst never letting an opportunity slip