Address
Form of work
SalaryA dedicated Customer Success Manager is sought to provide first-rate service, ensuring client satisfaction and loyalty in the media and agency industry.
Client Details
Our client is a recognized leader in the media and agency sector. They have a prominent presence in the market and are known for their innovative approach and commitment to quality.
Description
- Managing client relationships to maintain customer satisfaction and loyalty.
- Identifying opportunities for cross-selling and upselling within existing accounts.
- Collaborating with the sales team to drive revenue growth.
- Providing feedback from customers to internal teams, such as product developers and management.
- Assisting customers with any issues they may encounter with the company's products or services.
- Conducting business reviews to ensure clients are satisfied with the company's products and services.
- Planning and managing initiatives aimed at customer retention.
- Representing the voice of the customer within the organization.
Profile
A successful Customer Success Manager should have:
- Proven experience in a customer-facing role 3+ years.
- Excellent communication and interpersonal
- Strong analytical abilities and problem-solving skills.
- An understanding of Customer Success processes.
- The ability to work in a fast-paced environment.
Job Offer
- An estimated salary of £26,000.00 per annum.
- A permanent contract with a full-time role.
- A supportive and inclusive company culture.
- A generous holiday leave policy.
- Vitality Private Health Care.
- Life Assurance Plan.
- Hybrid working.
We encourage candidates who are passionate about Customer Success and the media and agency industry to apply for this exciting opportunity.
