AddressWe’re looking for a Customer Success Manager to join our Support Team in Telensa's office in Cambridge, UK.
The aim of the Customer Success Manager is to make the deployment of customer orders, configuration of network infrastructure and software as efficient as possible, so orders can be fulfilled on time and on budget in a way that delights our customers. Does this sound like a goal that would inspire you?
As a Customer Success Manager your objective is to be responsible for the continuous improvement of our deployment process so we can ensure we are delivering the best service to our Global customers.
What you’ll do
Manage the on boarding of new customers and help them resolve issues.
Develop and maintain deployment plans for customers to ensure they are executed on time and with minimal disruption to users
Monitor the system during and after deployment to ensure that it is functioning properly and collect and analyze data to improve customer network health
Lead service review sessions, documenting minutes, actions and next steps
Take ownership of customer satisfaction from a service delivery perspective
Manage the transition of services into day-to-day, in line with the contract agreement
Coordinate with development, manufacturing and support teams to ensure that the products meet all customer requirements.
Guiding new and existing customers through set up and training of our application
Your qualifications
Our candidate profile is just a guide. We know that many talented people only apply for jobs when there is an exact match. If you don't fit all the criteria but believe this role is for you, we would very much like to hear from you.
Familiarity working in a Software, Electrical or Mechanical Engineering environment or with lighting controls.
Previous experience and technical knowledge of IT Services (Linux environment)
Past experience in Customer Success Manager / Account Manager role is preferable
Customer relationship management
Proactive problem resolution
Collaboration & Communication skills
Time management & ability to work well under pressure and manage competing priorities
Have a positive, can-do attitude
Open to infrequent travel
What you’ll get in return
We’re offering multiple opportunities for career development, like mentoring, coaching and stretch assignments, with strong international exposure for dynamic profiles. Learning is fundamental to our culture. Through continuous learning, we are transforming the industry. You have the chance to learn every day, acquire new skills and perspectives through customized online programs, and on-the-job experiences.
Telensa is wholly owned subsidiary of Signify Holding NV. Signify is the world leader in lighting for professionals, consumers and for the Internet of Things. Signify is one of the few companies in the world to achieve carbon neutrality and our next sustainability goals are even bolder: doubling our positive impact on the environment and society by 2025.
Telensa is a leading company in technology for the Internet of Things and Smart Cities. We have more smart city devices globally, than any other company. Our products are enabling cities from Atlanta, Georgia to Wellington, NZ to significantly lower their carbon footprint and improve the lives of citizens.
The HQ for Telensa is in Pampisford, Cambridge. Telensa is active in the UK, US, Canada, Middle East, SE Asia, Latin America, Australia/NZ and now leveraging the global reach of Signify.
As an employee of Telensa, you are right at the heart of our business. You will work with cross-functional teams to translate our customers’ dreams into impactful solutions that keep us ahead of the market.
