Customer Success Manager (Proptech Software)

Our client is a market leading technology based organisation operating in the residential letting sector. They currently require a Customer Success Manager based in Edinburgh to focus on client satisfaction, product engagement and identifying new and existing sales opportunities.

The Client

• Market leading PropTech business looking for a Customer Success Manager to join their close-knit and successful team. 
• Continually at the forefront of technology and innovation in their field they are very much early adopters and technology leaders in their industry. 
• Their product offering enhances and increases their clients sales by saving time and money. 
• It allows their customers to efficiently manage their entire business process in one place from initial introduction, market preparation, advertising right through to the final digital contract signing.

The Role

• You will be primarily working with existing customer accounts (80%) while also developing some new (20%) business clients.
• Assisting clients to resolve queries and issues and implement changes that strengthen the company’s client relationships.
• Identifying sales opportunities and increasing revenue through up-sell of product offering
• Building and maintaining excellent relationships with clients in person and via phone/video calls
• Onboarding, training and maintaining contact with new clients.
• Conducting training webinars for new product features
• Working closely with client on their success plan to ensure they are receiving maximum value from products.
• Analysing client behaviour and identifying actionable insights that will influence product decisions and enhance the overall client experience.
• Focusing on client retention by identifying at risk clients and initiating mitigation strategies
• Maintaining accurate client records and assisting with debt management
• Keeping up to date with industry knowledge and network within the industry

The Candidate 

Ideally you will have similar experience working in a customer and sales focused / Account Management client facing or tele based role with any type of software solution (SaaS) or similar technology-based product.

You will be:

• Out-going people’s person eager to work in a fast-paced environment.
• An excellent communicator.
• Naturally curious and proactive by nature.
• Resilient with a positive attitude.
• Self-motivated, personable, hardworking and target driven,
• Excellent rapport building skills with clients through listening and dispensing product knowledge.
• An excellent problem solver, with a creative approach to challenge resolution.
• Tech savvy, with a good understanding of software systems in general.
• Desire to constantly look for improvement and encourage team to experiment, have some fun and ultimately find a better way of doing things.

The Package

• Opportunity to join a leading PropTech business and help build on its achievements.
• Working in a dynamic, friendly, fun team environment.
• They are an organisation that values their staff and customers and provides the investment in retaining them.
• You will receive full and structured induction training and on-going future training, professional development and genuine career opportunities.

Vitality Health to provide you with the best access to private health insurance and healthy living perks.

Bike-to-work-scheme is available for those who love to cycle.

Great coffee, fresh fruit and snacks to keep you going throughout the day.

Friday team drinks and frequent socials

 Basic salary to £35K + uncapped bonus (OTE £45K+) + Benefits

APPLY NOW AND MAKE IT HAPPEN!

About Choice Consultants 

Choice Consultants are a specialist Media Sales Recruitment Consultancy established in 1999, we now hold preferred supplier status for the majority of media players in Scotland. As Scotland’s leading Advertising and Media Sales Recruitment Consultancy we recruit for advertising and media sales personnel at all levels for a range of international, national and local media organisations. 

Whether you are looking to break into a rewarding career in Media sales, looking for a move into Management, or simply a new challenge we offer opportunities throughout Scotland through our unique and unrivalled network of Advertising contacts. To apply for this role click the apply button or find out more about other opportunities selling media space call Choice Consultants, email or visit our website.