Customer Success Representative (German Speaking)

COMPANY PROFILE

One of the UK's leaders in their field, our client is a vital service provider to international transport companies operating both in the UK and in Europe

RESPONSIBILITIES

Customer Success Representative (German speaking)
Salary: around £25,000 pa
Location: Dover, Kent
At commutable distance: Folkestone, Ashford, Canterbury, Maidstone, Deal, Aylesham, Hythe, Rye, Kent
Ref: 5421G

*Full time & permanent position*

Main duties:
You will be the main point of contact for German and English speaking clients. You will support them as well as advising them on services available in order to maximise trading operations

The Role:
Act as a customer service advisor for clients based both in Europe and in the UK
Promote the company's services and increase sales opportunities
Regularly touch base with existing clients to assess their needs and offer relevant services
Process enquiries promptly and accurately
Liaise with the sales and administration departments efficiently

CANDIDATE'S PROFILE

• Fluent in German (written and spoken) – Essential
• Administrative or Customer Service experience
• Excellent communications skills
• IT literate
• Good attention to detail

SALARY

Around £25,000 pa

Keywords

Customer service, Customer Care, Customer Advisor, Customer Relationship, Customer Support, Administration, Enquiry, Booking, Complaint Management, Fluent in German, Czech, Hungarian, Croatian, Serbian, Polish, Romanian, Bulgarian, Slovak, Greek, Lithuanian, Latvian, Estonian, Slovenian, Serbo-Croatian, Dover, Folkestone, Canterbury, Maidstone, Ashford, Kent