Customer Support Account Manager

Customer Support Account Manager required £30k Monday to Friday

This role has responsibilities in several areas as follows:

• Customer Contact and Vendor Relationship Management: Working in close partnership with Account managers, ensure NHS Trusts & large non-NHS vendor collections run smoothly, have regular contact & maintain positive relationships with all key stakeholders.
• Drive direct sales via 3rd Party portals: Identify suitable products, set pricing, merchandise effectively & manage customer requests in a timely manner

Responsibilities include:

• Maintain positive relationships with all key stakeholders and high priority active Vendors
• Resolve customer queries in advance of collection scheduling, managing consignments and updating vendors where specifically required.
• Vendor reporting: stock and financial reports provided to Vendors on behalf of the sales team
• Triage leads from "contact us" vendor enquiries, dealing with simple leads & passing higher value opportunities (£25k+) to Sales Team for follow up
• Gathering account details for new vendors and maintaining CRM records of all contacts
• Identify vendors not in regular contact, working with Account Managers to make outbound calls
• Identify upcoming large stock opportunities & pass to Account Managers to follow up
• Support quality control checks of webcast sales (quantities, labels, spelling etc)
• Leading relationship with 3rd party sales platforms & acting as subject matter expert on functionality
• Identify and highlight suitable stock for Retail sale and coordinate with Account Managers to agree pricing
• Manage customer enquiries including technical information on specific equipment (with support of Medical Engineering) & support specific equipment sourcing requests
• Capture & pass on customer packing requests.
• Continuously improving efficient & effective communication processes for customer queries with consideration of ongoing Marketing activity
• Conduct webcast sales clerking when required, and support auctioneers
• Support after sales administration as required

Person Specification

• Good knowledge of a broad range of medical equipment & awareness of the UK Healthcare market
• Strong personal drive with a hands-on, detail oriented, analytical approach.
• Commercially minded with proven sales experience
• Strong organisational & problem-solving skills
• Strong relationship management skills

Skills/Qualifications/Experience

• Extensive sales experience
• Extensive knowledge of medical device brands / equipment types & NHS structure
• Familiarity with doing business on eCommerce platforms

Acorn by Synergie acts as an employment agency for permanent recruitment.