Customer Support Advisor

Customer Support Advisor

Much Wenlock

Temp-to-Perm

Competitive pay rate

Monday–Friday / 37.5 hours per week

Our client is a well-established family run business who have a vacancy for a Customer Support Advisor to join their team on a temp-to-perm basis. The role will be office-based with requirements to go into the warehouse to check products and orders. The main purpose of the role will be to provide excellent customer service via both telephone and email. In addition to the basic pay the company also have a quarterly bonus scheme which you will be eligible for once you qualify.

Responsibilities and duties will include, but not limited to:

• Taking telephone calls, dealing with a variety of enquiries
• Arrange and dispatch samples and brochures for customer requests
• Advising local distributors’ details to callers
• Taking and assisting in the processing of sales orders and quotes
• Taking card payments
• Facilitation of incoming enquiries mailbox, forwarding or responding accordingly
• Delivery queries and ETAs
• Double checking picked orders before despatch
• You may also be required on occasion to follow up with recipients of samples and quotes for feedback

Skills and Experience

• Previous experience working in an office-based customer service role
• IT literate including knowledge of MS Office
• Happy to regularly go into the warehouse to check orders
• You should be enthusiastic and happy to learn
• Able to follow procedures and company rules
• Good communication skills
• Good team player
• It will be essential for the successful candidate to have their own transport to and from work, due to location and lack of public transport

The application process:

Our mission is to support our clients in their creation of an equal, diverse and inclusive workforce. We are committed to providing a barrier-free recruitment process, so if you require any reasonable accessibility adjustments within the application process, then please make it known at the earliest opportunity.

We will carefully consider your details and advise you if we're able to progress with your application within 72 working hours. If you do not hear from us within this time your details won’t be retained. So, if you're not successful on this occasion, do continue to respond to future roles we advertise. In the meantime, all good wishes and continued success with your search for employment.

About Us

Prince Personnel are an employment agency working on behalf of our client.  Whether you’re seeking a new permanent position, temporary assignment or contract you’ll find us easy to deal with.  Located in thriving Telford, we focus on jobs in Shropshire, Staffordshire and North Wales.   Prince Personnel specialise in commercial, accounts and finance and technical recruitment.  With the best jobs around we are an independent agency working hard for you.

Reference: SW25892