Customer Support Advisor

A driven Customer Support Advisor is needed to help with Member Recruitment and Support for our team at The Association Management Company based in Suffolk on a full-time, hybrid working basis.

We are an award-winning company providing professional association management services to trade associations, membership organisations and charities. Founded in 2009, we have grown organically and now look after ten clients.

This is a full-time, hybrid working position requiring you to visit the office a couple of days a week. You will be reporting directly to a Director and work Monday - Friday, 9:00 am - 5:00 pm.

This is an excellent opportunity to progress your career with a well-established company!

Key Responsibilities:

• To initiate membership applications with potential members over the phone
• To answer potential members' questions about membership
• To arrange (if necessary) a virtual or actual meeting with the Membership Development Manager to help convert a potential member
• To contact existing members to ensure they are aware of their membership benefits
• To promote any upcoming events
• To help members who have not yet updated their profile on the website
• To answer any questions or refer the question to a member of the team who can
• To keep accurate records and ensure CRM is updated
• Assisting our clients' members over the telephone and by email
• Assisting members of the public enquiring about services offered by our clients' members by email and phone
• Helping to organise meetings and events
• Preparing minutes and actions from client meetings and then following those through to completion
• Supporting the leaders of our clients (Boards and Councils) in their activities

Required Skills:

• Great attention to detail
• Confident and pleasant telephone manner
• Good oral and written communication skills
• Able to cope with changing priorities
• Excellent organisational and time management skills
• Excellent IT skills - must be fully conversant with all MS Office programmes

Desirable Experience:

• Experience with a membership organisation
• Familiarity with CRM systems
• Familiarity with WordPress

Sounds interesting? Click the APPLY button to send your CV for immediate consideration.