Customer Support Advisor

About the Role:

We are seeking a committed Customer Support Advisor who excels in delivering exceptional customer service through both phone and email channels. Your primary role will involve resolving customer inquiries, nurturing client relationships, and ensuring customer retention.

About You:

· You are a customer-focused problem solver with a passion for excellent customer experience

· Your communication skills, both verbal and written, are exceptional, enabling effective interaction with customers and team members.

· Proactivity is your mantra; you constantly seek opportunities for improvement and eagerly embrace learning new skills and approaches.

· Positivity and determination define your approach; you consistently strive for optimal outcomes in every situation.

· Listening attentively to customer concerns comes naturally to you.

· Your colleagues describe you as engaging, compassionate and organised.

Responsibilities:

· Engage with customers over the phone to understand their queries and concerns, providing prompt solutions and responding to inquiries via email with clear and concise communication.

· Proactively engage with customers through outreach initiatives to enhance their experience and foster outstanding customer relationships.

· Collaborate effectively with team members to address complex customer issues and ensure seamless support.

· Adhere to company policies and procedures while addressing customer needs to maintain consistency and quality in service delivery.

· Success Metrics:

· Understand the importance of your role within the team and feel appreciated for your contributions.

· Gain a good understanding of the payment industry and effectively use our systems.

· Receive positive feedback from happy customers, showing your dedication to great service.

· Take an active part in the team's work and help us achieve our business goals.

· Take responsibility and ownership of resolving technical issues

Essential Criteria:

· Proficiency in written and verbal communication, with a keen eye for detail.

· Dedication to delivering exceptional service, consistently going the extra mile for customers.

· Familiarity with Microsoft programs and basic computer literacy.

· Ambitious mindset with a drive to excel in the fintech market

Advantageous Criteria:

· Prior experience in a customer service role.

· Basic understanding of the payment industry (training will be provided).

About Us:

We are a growing Independent Sales Organization (ISO) specializing in providing payment solutions to the UK SME market.

Culture:

Our culture revolves around transparency, honesty, accountability, and healthy competition. We foster a supportive and progressive environment that prioritizes the well-being of our team and the satisfaction of our customers.

The Team:

You will join a collaborative team of four individuals under the guidance of a team manager. Together, we uphold our commitment to delivering exceptional service and supporting one another in achieving our goals.

Work Environment:

Located in the vibrant area of Romford, our easily accessed, modern and open-plan office provides an inviting space designed to inspire collaboration and creativity. Our office fosters a positive atmosphere where every team member can thrive and excel. We firmly believe that a supportive and engaging work environment is the cornerstone of success. If you envision yourself flourishing as a Customer Support Advisor in such an environment, we encourage you to take the next step and apply.

Your opportunity to create a meaningful impact and carve out a career in fintech starts here.

Job Types: Full-time, Permanent

Pay: £22,000.00-£25,000.00 per year

Benefits:

• Company pension

Schedule:

• 8 hour shift
• Monday to Friday

Education:

• A-Level or equivalent (preferred)

Experience:

• customer service: 1 year (preferred)

Work Location: In person

Reference ID: Customer Support Advisor (Full Time)