Address
Form of work
SalaryCustomer Support Agent (Pharmaceuticals)
£28k Salary
Based - Richmond, Surrey, TW9
Mon - Fri 8.30am - 5pm
Immediate start
Customer Support / Supply Chain / Stock Management experience preferred
Role:
To deliver excellent service / customer accounts in all territories, with a focus on customer contact, order creation, delivery execution and delivery aftercare services, including query resolution, while meeting internal and external customer expectations within relevant compliance and regulatory rules.
Duties:
- Accurate and timely sales order processing in accordance with 3PL scheduling and customer request.
- Ensure sales order product pricing reflects current list pricing.
- Daily and weekly tracking of sales orders to ensure they are delivered on-time and in full, and where not so delivered update the customer accordingly and take appropriate actions.
- Routine liaison with Supply Chain for actual and potential stock issues ensuring active stock management and restricted sales where necessary.
- Professional and timely customer contact and communication to ensure positive outcomes and an amicable solution in all cases. (in accordance with internal processes).
- Liaison with Commercial teams, Finance and 3rd party logistics (3PL) to resolve any customer claims, within an agreed timescale.
Adecco acts as an employment agency for permanent recruitment and an employment business for the supply of temporary workers. The Adecco Group UK & Ireland is an Equal Opportunities Employer.
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