Customer Support Agent

We have a number of exciting opportunities for Customer Service Agents to join our growing AJ Bell team.

We're looking to recruit hardworking, articulate individuals to join our support teams where you will play a key role in providing our award-winning service to our customers.

We have big growth plans with multiple opportunities available. Inductions will take place for these roles fortnightly.

For hard working individuals, there are excellent career development opportunities available. Career progression is something we pride ourselves on here at AJ Bell, and when you are ready, we will help you take your career to the next stage. We also offer paid study support for professional qualifications.

What does the job involve?

• Our Customer Support Agents answer questions and resolve queries at the initial point of contact from AJ Bell Youinvest & Investcentre customers across our award-winning product range.
• You’ll be taking inbound calls, responding to incoming emails, and using a secure messaging system, with all aspects of the work carried out in line with service level agreements and our compliance policies.
• We’re recognised for our great customer service and this role is pivotal in dealing with, and answering, a variety of queries in a timely and professional manner.
• This represents an excellent opportunity to work in a fast-paced client services department with on-going support to enhance your knowledge and experience.

What we're looking for:

• You will have a minimum of 5 GCSE's grades 9-4 (A*-C) or equivalent including Maths and English
• The ability to demonstrate excellent customer service skills
• A polite and professional telephone manner
• Strong communication skills, both written and verbal.
• Competent with Microsoft Word, Excel and Outlook
• Ability to work under pressure and meet deadlines
• Patience and empathy with customers who may need extra support
• Previous experience in a call/contact centre role is desirable but not essential

This role is 40 hours per week with varied shift patterns on a rota basis, covering opening times; Monday to Friday 8am till 9pm, 1 in 4 Saturday's and some bank holidays across the year.

About us:

AJ Bell is one of the fastest-growing investment platform businesses in the UK offering an award-winning range of solutions that caters for everyone, from professional financial advisers, to DIY investors with little to no experience. We have over 484,000 customers using our award-winning platform propositions to manage assets totalling more than £76.2 billion. Our customers trust us with their investments, and by continuously striving to make investing easier, we aim to help even more people take control of their financial futures.

Having listed on the Main Market of the London Stock Exchange in December 2018, AJ Bell is now a FTSE 250 company.

Headquartered in Manchester with offices in central London and Bristol, we now have over 1300 employees and have been named one of the UK's 'Best 100 Companies to Work For’ for six consecutive years.

There are opportunities for growth and professional development for employees wanting to progress within their career including induction training and our study support scheme which is part of our benefits package.

There is an active programme of social events throughout the year, which are open to all employees.

In return we will provide all the training and support you need to develop within your role.

What we offer:

• Starting salary £24,000 - £26,000 (DOE)
• Generous holiday allowance of 25 days, increasing up to 31 days with service, plus bank holidays
• Holiday buy/sell scheme
• Hybrid working policy (after initial training period)
• Casual dress code
• Discretionary bi-annual bonus
• Contributory pension scheme
• Healthcare Cash Plan
• Buy as you earn share scheme
• Free annual shares scheme
• Paid study support for qualifications
• Enhanced maternity/paternity scheme from day one
• Bike loan
• Season ticket loan portal
• Discounted PMI and Dental
• On-site gym and personal trainer led classes
• Paid volunteering opportunities
• Free social events and more

AJ Bell is committed to providing an environment of mutual respect where equal employment opportunities are available to all applicants and all employees are empowered to bring their whole self to work.

We do not discriminate on the basis of race, sex, gender identity, sexual orientation, age, pregnancy, religion, physical and mental disability, marital status and any other characteristics protected by the Equality Act 2010. All decisions to hire are based on qualifications, merit and business need.