Customer Support Assistant

Job Title: Customer Support Assistant

Location: Westminster

Salary: £26,200

Working hours: 37.5 hours a week - on a flexible shift system (with different start/ finish times: 7:30 - 16:00; 8:30 - 17:00; 10:30-19:00; 12:00/ 12:30 - 20:30/ 21:00)

Working 5 days out of 7; working weekends and bank holidays on a rotating basis.

DBS: Will be carried out

Duties:

• You will be the first point of contact.
• Going above and beyond to deliver excellent resident service.
• Providing a practical and timely solution to their problem, which may include communicating maintenance issues with your colleagues.
• Helping out with parcels and post queries.
• Loaning out items - e.g. hoovers, fans, ironing boards etc.
• Helping to run our social events - together with our university partners or in line with our Residential Life Experience programme. Around & about our property
• Assisting contractors, visitors, and our university partners with their requirements.
• You'll be carrying out checks and building walks - logging all your observations on an iPad.
• Inspecting our communal areas; our powerhouse - the plant room, the lifts and the corridors, resident's rooms (prior to their check-out).
• Carrying out a room inspection or showing a potential resident one of our suites or studios

Benefits:

• 28 Annual Leave
• 5% matched pension
• Eyecare voucher
• Life assurance 4 x salary
• Staff parties
• Annual Engagement survey: have to say
• Perkbox: access to discounted retailers
• Financial, Mental & Physical Support
• Employee Assistance Programme
• ISA & various workplace savings products
• Long Service Awards 3rd, 5th and 10th year
• Half price gym membership
• Discretionary annual bonus

If this would be something of interest, please apply with your CV and Zara will be in touch.