Customer Support Assistant

Page Personnel are working with a reputable organisation to recruit for a Customer Support role on a permanent basis. Based in Normanton, the successful candidate will be integral to the Customer Service department, handling a range of customer inquiries and issues.

Client Details

Our client is a large-scale organisation based in Normanton. With over 1,000 employees, they are one of the leading players in their industry, committed to delivering quality products and exceptional customer service.

Description

• Respond to customer inquiries via phone, email and social media platforms
• Resolve customer complaints efficiently and professionally
• Provide product information and advice to customers
• Assist in processing returns and exchanges
• Liaise with other departments to resolve issues
• Maintain up-to-date knowledge of products and services
• Contribute to team meetings and training sessions
• Uphold the company's commitment to excellent customer service

Profile

A successful Customer Support should have:

• Proven experience within a similar role.
• Excellent communication skills, both written and verbal
• An empathetic and patient approach to customer service
• Good problem-solving abilities
• Basic computer skills and familiarity with customer service software
• A positive attitude and a team-player mindset

Job Offer

• An estimated salary range of £22,230 to £25,000 per year
• The chance to work in a supportive, team-focused environment
• Opportunities for professional development and growth within the company
• A role that offers the chance to make a real difference in customer experience
• All employees are given ownership of the company.

We encourage all candidates with a passion for retail and customer service to apply for this exciting opportunity in Normanton.