Customer Support Assistant

Job Title: Customer Support Assistant - Opportunities in London

Location: London, United Kingdom

Salary: Competitive, varies with experience and role

Type: Full-Time/Part-Time/Contract (Varied hours)

About Us:
Are you seeking an exciting Customer Support Assistant role in London? Lookref Careers is here to connect you with a multitude of opportunities! At Lookref, we are more than just a recruitment tool; we're a gateway to your next career move. We specialize in matching talented individuals like you with roles that fit not just your skills but also your career aspirations. Our innovative platform ensures that you stand out to potential employers with your verified professional references. Join us at Lookref, and let's embark on this journey to your next great job together!

Job Overview:

We are seeking a Customer Support Representative to join our team in . As a Customer Support Representative, you will be responsible for providing exceptional customer service and resolving inquiries or issues through various communication channels.

Duties:

- Answer incoming customer inquiries via phone, email, and chat

- Provide accurate and timely information regarding products, services, and policies

- Assist customers with order placement, tracking, and returns

- Resolve customer complaints or concerns in a professional and efficient manner

- Escalate complex issues to the appropriate department for further resolution

- Maintain customer records and update information as needed

- Collaborate with cross-functional teams to ensure customer satisfaction

- Perform data entry tasks to update customer information and track interactions

Unique Application Process:
To apply for these exciting roles, we use Lookref.com, an innovative platform designed to streamline the job application process using verified employment references.

How to Apply:

• Sign Up on Lookref: Visit Lookref.com and create your account.
• Complete Your Profile: Add your employment history and references.
• Get Verified: Let Lookref quickly verify your professional references.
• Apply With Confidence: Once your references are verified, apply for the Sales Assistant role through Lookref, showcasing your credibility and reliability to potential employers.

Why Lookref?

• Stand Out with Verified References: Increase your chances of getting hired with pre-verified employment references.
• Streamlined Process: Enjoy a faster and more efficient job application process.
• Privacy and Security: Your information is handled with the utmost confidentiality.

We look forward to your application and welcoming you to our team!

Job Types: Full-time, Part-time

Salary: £9.00-£15.00 per hour

Expected hours: 10 – 40 per week

Benefits:

• Company pension
• Employee discount
• Referral programme
• Work from home

Flexible Language Requirement:

• English not required

Schedule:

• Day shift
• Monday to Friday
• Overtime
• Weekends only

Supplemental pay types:

• Bonus scheme
• Commission pay
• Performance bonus
• Tips
• Yearly bonus

Education:

• GCSE or equivalent (preferred)

Work authorisation:

• United Kingdom (required)

Work Location: Hybrid remote in London