Address
Form of workHCL NI Belfast
0-3 Years
UK
Job Family
Delivery Voice
Job Description (Posting).
To provide information to their customer regarding their queires and resolve the end customer issues as per defined SLA , Able to work independently and efficiently to meet SLA , Able to comprehend the request of the customer and meet the quality standard (1.) Meet the defined Quality Scores. Innovation and Process Improvement (2.) The individual should be able to work effectively in a team whilst enthusing others to do the same for achievement of common goals of the team (3.) To consistently meet or exceed CSAT parameters as defined for the process. (4.) AttendanceorLogin HoursorUnsechduled LeaveorSLA targets as per defined by the process (5.) Improving skill level throughSelf development or nominating training programsSkill reverification Tests
Qualification
BCom
No. of Positions
1
Skill (Primary)
Domain Competencies (BSERV )-MPE-Attract & Retain Customers
Employee Group
Business Line FT
Entity
BSERV
Auto req ID
1425681BR
Expected Date of Closure
01-Dec-2024
Reporting Manager Designation
GROUP MANAGER - OPERATIONS
