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SalaryDescription
Sue Ross Recruitment are working with a leading organisation who have been providing their specialised engineering services for over 90 years.
Working within the Customer Service team, you will be the main point of contact with customers, supporting them throughout their order journey.
Duties include:
- Receive and deal with customer queries by email / phone / post etc. in a polite, friendly and efficient manner.
- Process customers order in a timely manner and prepare route card documentation to allow job to be processed.
- Ensure customer order intake is continually visible and communicated to appropriate departments.
- Attend morning production meeting to ensure changes are constantly communicated.
- Co-ordinate with colleagues to obtain answers to customer queries.
- Respond to customers in a timely manner with relevant information.
- Communicate efficiently, effectively and professionally at all times.
- Build, develop and maintain good working relationships with customers.
- Escalate any issues to Production Manager or higher as appropriate.
- Oversee and assist with arrangements for customer visits as and when required.
Candidates must have relevant customer service/sales support/sales admin experience, gained in a manufacturing or engineering environment. You must have first class customer service and communication skills also.
Hours: 8.00am – 4:30pm, Monday – Thursday, 7:00am – 1.00pm Friday. (38 hours per week)
Unfortunately, due to the number of applications we receive, we are unable to provide individual feedback to all applicants. Please assume that if you do not hear from us within 72 hours that your application has been unsuccessful on this occasion.
May we take this opportunity to thank you for expressing an interest in one of our roles and wish you the very best in your search for employment.
