Customer Support Consultant - It, Telecoms, Cloud Leader

Are you ready to take the next step in your career and lead a dynamic team within a thriving telecommunications service provider?

If so, we are currently seeking a passionate and motivated individual to join our team as a Customer Support Consultant. If that sounds like you, then keep reading!

Role Info:

Customer Support Consultant
Worthing Town Centre
£25,000 - £27,000
Plus generous annual leave, including bank holidays, pension scheme, opportunities for career development, Free Beer Fridays, social events and more…
Full Time - Permanent

Company: Pioneers in the UK telecommunications and office technology industry
Our Mission: Helping businesses scale and implement telecommunication and IT technology to increase productivity and reduce costs

About us:

We are proud to be widely known as a leading supplier of Telephony, IT & Tech solutions across the UK & Europe with a history dating back to 1994. We offer our products & services to a wide spectrum of customers, ranging from SMEs to multi-national organisations. We ensure that our clients receive the highest level of service through our project approach, from discovering an organisation’s unique requirements to delivering innovative business outcomes which are synonymous with our brand.

We invest in our staff with unrivalled experience and skill sets, enabling us to deliver outstanding service, they put us on top!

The Customer Support Consultant Opportunity:

As a Customer Support Consultant you will work under the Operations Manager to ensure the smooth and efficient delivery of services to our clients. This role requires excellent communication skills, strong attention to detail, and the ability to thrive in a fast-paced environment.

Key Responsibilities:

+ Maintaining and developing client accounts, proactively identifying opportunities for growth and improvement
+ Engaging with customers to understand their needs and provide solutions
+ Handling day-to-day customer issues and queries with professionalism and efficiency
+ Retaining customers through proactive communication and problem-solving
+ Managing the ordering process for various telecommunications services, including licences, CPS, WLR, Data, Number Porting, and SIP Services
+ Ensuring compliance with SLAs and escalation procedures
+ Processing orders and tickets within specified timeframes
+ Providing training and support to team members as needed

About you:

+ Excellent telephone and written communication skills
+ Proficiency with Office 365 applications (Outlook, Excel, Word)
+ Highly organised with the ability to prioritise tasks effectively
+ Ability to work independently and as part of a team
+ Attention to detail and a focus on achieving high levels of accuracy
+ Flexible work approach and ability to perform in a fast-paced environment
+ Experience working with CRMs

Sounds like a good fit? Apply here for a fast-track path to our Leadership Team.

Your Experience / Background / Previous Roles May Include:
Customer Service, Customer Service Advisor, Customer Experience, Client Service Advisor, Customer Care Representative, Client Success, Customer Relations, Service Support, Customer Assistance Associate, Customer Care Coordinator, Client Services Representative, Customer Support Advocate.

Application notice... We take your privacy seriously. When you apply, we shall process your details and pass your application to our client for review for this vacancy only. As you might expect you may be contacted by email, text or telephone. Your data is processed on the basis of our legitimate interests in fulfilling the recruitment process. Please refer to our Data Privacy Policy & Notice on our website for further details.

If you have any pre-application questions please contact us first quoting the job title & ref. Good luck, Team RR.