Customer Support Consultant - Remote

Rewards and Benefits on offer:

• The roles are all permanent contracts.
• The start date is the 8th April 2024.
• Working for a blue-chip company with a great team-based culture.
• Home based position from day one!
• World class training and development opportunities
• All IT equipment and resources will be provided by the client.

The Company you will be working for:

MTrec is proudly representing our truly unique and special customer service client in their search to appoint a Customer Support Consultant. You will be working from home, with a superb support infrastructure to ensure you provide your customers with the best experience possible.

You will be joining a company who has an excellent employee culture and levels of support, training, and motivation from a great team of managers. The company is extremely team focused, which translates to their blue-chip customer base and the service they receive.

We would highly recommend this role and the company to anyone with a customer service background. The role is starting asap, with full training and support provided. We are open to applicants to do not live local to the company site.

The Role you will be doing:

• Handle inbound calls from consumers and distributors
• Address customer enquiries via telephone and email
• Providing quality advice and information to consumers and distributors.
• Resolve queries and keep customers updated on the status of their enquiries.
• Process inbound calls accurately and efficiently.
• Make effective use of down time, by assisting colleagues with other tasks.
• Set an example to the team with a positive and professional attitude, always delivering the highest level of customer service.
• Fulfil any other ad-hoc duties.
• Working between Monday - Sunday 9am - 5pm on a rota basis

About you:

• You must have a customer service background, ideally from a contact centre environment or from a suitable customer service sector - retail, hospitality, travel, leisure.
• You must be IT iterate and comfortable using different IT systems.
• You must be able to and flexible to work on a rota basis on a weekend.
• You must be able to start a new permanent role on the 8th April 2024.

• You will be able to provide a courteous and a professional service to ensure the customer is completely satisfied.
• You will be a great team player and you will be motivated by helping solve customers’ problems.
• You must have a secure and private home internet connection (and not have a shared communal router) - the private connection is essential.