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SalaryA fantastic market leading client within the technology space is seeking a forward thinking, dedicated and proactive candidate to join their customer service team. Working in growing and friendly offices along with hybrid work from home days too after probation. this is a brilliant opportunity to build a long lasting career in a challenging yet rewarding industry.
As part of this fantastic team you will:
Be the first point of contact for both customer related issues
Identify any technical issues and report these to relevant teams as well as troubleshooting issues in the first instance
Be responsible of ticketing queries, ensuring these are actioned in a timely manner
Sharing knowledge of customer accounts to team members
Work alongside the Account Managers in managing the customer accounts on a daily basis
Daily administrative tasks as required including internal and external email correspondence
Updating the system on clients' activity
Assist the team with any other ad hoc duties
The Ideal candidate will:
Have excellent communication skills and be a team player!
Be resilient and empathetic to clients needs
Have great attention to detail with a good knowledge of Microsoft office
Be collaborative with a solution-focused approach
Enjoy working a busy setting and be a problem solver
Want to build a career in a marker leading organisation!
So what benefits will you receive? In return you would be working within a fantastic organisation plus, free parking, private medical cover and 25 days holiday to name a few. Apply now so not to miss out!
